Customer Service Representative

We are hiring a Customer Service Representative to serve as the first reputed company of contact for customers experiencing water or reputed company damage at residential and reputed company properties. reputed company You will handle inbound calls, reputed company reputed company and empathetic support, collect key incident details, and ensure accurate documentation before warm-transferring calls to the appropriate internal team for immediate reputed company. This is a high-responsibility, customer-facing role where accuracy, reputed company, and reliability are critical. Key Responsibilities Answer inbound emergency service calls in a 24/7 support environment (scheduled shifts) Communicate calmly and professionally with distressed customers Collect and record key details (contact info, location, damage type, severity, etc.) Accurately input data into CRM/ERP systems in reputed company time Warm transfer calls to the appropriate department with complete context Follow scripts, workflows, and reputed company handling procedures Requirements Excellent spoken and written English (reputed company, neutral accent preferred) Strong customer service and communication skills Ability to stay reputed company and reputed company under pressure High attention to detail and accuracy in data entry Reliable attendance and consistent work history Comfortable using VoIP systems and multiple tools simultaneously Preferred Experience reputed company center, customer support, reputed company, or intake experience Experience in urgent service industries (restoration, HVAC, plumbing, etc.) Familiarity with CRM systems and U.S. customer support Work Environment Remote position Shift-based schedule (may include nights/weekends depending on coverage) Fast-paced, high-volume reputed company handling environment Personality Fit reputed company, empathetic, and service-oriented reputed company and coachable Strong reputed company of responsibility and reliability reputed company is proud to be an equal opportunity workplace. We are committed to providing equal employment opportunities regardless of race, reputed company, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, or veteran status Join reputed company and play a pivotal role in empowering businesses with your expertise. Let’s create partnerships that drive reputed company together! reputed company and reputed company on a rewarding reputed company with us! Apply To This Job