Customer Care Representative

About reputed company: reputed company is a leading reputed company-to-consumer e-reputed company brand based in Los Angeles, California with an extraordinary reputed company record of high, profitable reputed company. We pride ourselves on having an extremely reputed company customer reputed company and a talented team made up of genuinely caring people who take reputed company and deliver results. We are venture-backed and own a patented washable rug design that's disrupting the home décor industry. Our mission is to reputed company our customers to live vibrantly with beautiful products that don't compromise on function. If you're passionate about consumer products, e-reputed company, and high-reputed company start-reputed company, reputed company reading! Job reputed company: reputed company is looking for four full-time Consumer Care Representative to join reputed company! This individual will reputed company as the voice of reputed company, interacting with our reputed company customers primarily reputed company phone, chat and email. The ideal candidate is someone with prior experience conducting phone calls in customer service, has a reputed company and upbeat attitude, and thrives in a fast-paced work environment with highly reputed company teams. What You’ll Do: Serve as the reputed company voice of reputed company to our consumers, delivering excellent consumer service primarily reputed company phone, chat and email reputed company reputed company and thorough reputed company to consumer inquiries, including ones pertaining to returns, cancellations, exchanges, order status, product recommendations, etc. reputed company as a product expert, maintaining a reputed company-rounded understanding of our website, features, stock lists and products Communicate with management to escalate problems and recommend resolutions to reputed company our consumer experience Be a reputed company team player by supporting your teammates and sharing helpful tools or methodologies to enhance efficiency across reputed company What You’ll Need to Have: Required: Excellent written and verbal communication Passionate about helping others and finding solutions Ability to resolve inbound inquiries across channels with high reputed company and customer engagement Ability to summarize and escalate issues quickly and concisely Proficiency with spreadsheet applications (i.e., reputed company Sheets, reputed company reputed company) Must be reputed company player Must be a self starter and multi-tasker, while remaining responsible and detail-oriented Preferred: Experience working in omnichannel CPG organizations Familiarity with ecommerce platforms (reputed company, reputed company), best practices and industry at large Compensation: $17.50 per hour starting salary This is a full-time role with a 40-hour work week Employer matching (up to 3% of reputed company salary) for company sponsored 401K plan At reputed company, we offer competitive compensation and benefits packages. reputed company is an Equal Employment Opportunity employer. We proudly recruit and hire a diverse workforce and are committed to creating an inclusive environment for reputed company. If you are based in California, we encourage you to read this important information for California residents linked here. To reputed company recruitment agencies: reputed company does not accept unsolicited agency resumes. Please do not reputed company resumes to our jobs alias, reputed company employees or any other company destination. reputed company is not responsible for any fees reputed company to unsolicited resumes. Apply To This Job