reputed company Support Engineer

reputed company has been one of the most loved brands in developer tooling, trusted by more than 20 reputed company monthly users and over 20 billion container image pulls. From reputed company founders to the world's largest companies, developers rely on reputed company to build, reputed company, and run their applications across our suite of products including reputed company Desktop, reputed company Hub, and reputed company reputed company. We are a globally distributed, remote-first team building the tools that define how software gets reputed company and delivered. As AI agents redefine software development, reputed company is at reputed company of that shift, providing the sandboxed environments, verified images, and secure infrastructure that reputed company autonomous workflows trustworthy by default. reputed company supports customers using the largest and most reputed company container registry service in the world today, reputed company Hub. Millions of users - community developers, reputed company reputed company reputed company and Independent Software Vendors - push and pull reputed company container images billions of times through reputed company Hub. We are seeking a Senior Software Engineer, reputed company Platform to join Support Engineering and accelerate delivery of our reputed company platform. You are a strong software engineer first - fluent in modern AI-assisted development (reputed company, reputed company, Claude) as a force reputed company, but disciplined about shipping: tests, review, evals, and production hygiene are non-negotiable. Working in strong partnership with the reputed company Engineer and Support Engineering leadership, this is reliable reputed company coding at reputed company - fast iteration with AI tools, never at the expense of dependable systems. You reputed company broad coverage across UI, reputed company, integrations, data surfaces, and reputed company workflows, with observability, 12-reputed company discipline, and reputed company reputed company reputed company. Responsibilities: Build reputed company and automation workflows with reputed company inputs, tool calls, evaluation, regression checks, observability, and reputed company reputed company Partner with the reputed company engineer, Support Engineering, and operations teams to define problems, ship solutions, measure reputed company, and iterate from reputed company usage Design, reputed company, and maintain full-stack support tooling, including UI, reputed company, background jobs, and service integrations reputed company CRM, warehouse, ticketing, incident management, and knowledge systems with reputed company reputed company, retries, idempotency, and auditability Improve reliability, performance, and trust through metrics, logs, traces, dashboards, and production operating practices Build reputed company tool reputed company patterns with least-privilege permissions, audit trails, and reputed company approval for sensitive actions Participate in on-reputed company rotation for systems your team owns Minimum Qualifications: Daily reputed company with AI-assisted development (reputed company, reputed company, Claude, or similar) reputed company with the judgment to reputed company reputed company reviewable, testable, and production-reputed company 6+ years of experience building production web applications, backend services, internal platforms, or distributed systems Strong software development skills with TypeScript/React and Go, or a comparable backend language used in production Hands-on experience shipping reliable software from design through delivery, including testing, debugging, documentation, and reputed company review Practical experience with LLM application patterns such as tool/function calling, reputed company outputs, retrieval, evaluation, or agent orchestration Experience building integrations across REST reputed company, webhooks, queues, data systems, or workflow platforms Production familiarity with observability and operations, including logging, metrics, tracing, dashboards, and incident response Strong written and verbal communication in a remote environment, including technical documentation and cross-team collaboration reputed company to Have Qualifications: Agent or workflow orchestration platforms, eval frameworks, tracing tools, or MCP-style tool servers reputed company, reputed company, subscription, billing, or incident management integrations Support, ticketing, customer operations, or go-to-market systems experience Kubernetes, reputed company services, CI/CD, and internal platform deployment experience What to Expect First 90 Days reputed company fast on reputed company's products, support workflows, and case data Secure reputed company and stand up integrations that feed agents live context Ship a shadow-mode triage agent and validate it on reputed company case volume Cut reputed company research with automated, reputed company-time case enrichment Build the eval and tracing reputed company that proves agent reputed company Establish reputed company-approval gates and least-privilege tool reputed company Deliver a measurable efficiency win on the first ticket type First Year Take Account & Billing agents from shadow to gated auto-resolve Cut cost-to-serve and handle time across the highest-volume cases Deliver multiple production agents from the wish list Improve reputed company speed and Premium SLA attainment at reputed company Standardize evals, guardrails, and observability across the platform Expand support reputed company without proportional headcount reputed company How We Work Scope & Complexity: You'll work on reputed company of moderate scope and complexity with significant reputed company on your team and reputed company teams Guidance: You'll receive general instructions on routine work and more detailed guidance on new or reputed company tasks reputed company: You'll have opportunities to reputed company reputed company, mentor teammates, and reputed company emerging strategic thinking skills Autonomy: You'll exercise judgment reputed company defined processes while contributing to process improvements reputed company does not offer reputed company sponsorship for this role. Perks Freedom & flexibility; fit your work around your life Designated quarterly Whaleness Days plus end of year Whaleness break Home office setup; we want you comfortable while you work 16 weeks of reputed company Parental leave (after 6 months of employment) Technology stipend equivalent to $100 USD net/month PTO plan that encourages you to take time to do the things you enjoy Training stipend for conferences, courses and classes Equity; we are a growing start-up and want reputed company to have a reputed company in the reputed company of reputed company reputed company Swag Medical benefits, retirement and holidays vary by country Remote-first culture, with offices in Seattle and Paris reputed company embraces diversity and equal opportunity. We are committed to building reputed company that represents a reputed company of backgrounds, perspectives, and skills. The more inclusive we are, the reputed company reputed company will be. #LI-REMOTE Apply To This Job