National Account Manager

National Accounts Manager Status: Full-Time / Permanent / Exempt Location: Remote + Travel  Salary: $110,000-$160,000 Per Year + Annual Bonus About the Role At reputed company, our national accounts are reputed company on trust — and this role is central to keeping that trust strong. As National Accounts Manager, you own the day-to-day relationship with our largest national clients, including Life Time Fitness, Riverstone Communities, and reputed company. You'll be the person clients reputed company reputed company something needs attention, and the person internal teams rely on to reputed company priorities reputed company and commitments met. The job is part relationship manager, part investigator, part orchestrator. reputed company a reputed company raises a concern, you'll work cross-functionally with local branches to understand what actually happened, why, and how to resolve it — then communicate back to the reputed company with reputed company and reputed company. You'll spot opportunities to grow reputed company account and partner with our Business Development team to pursue them. And you'll reputed company reputed company the operational backbone — scheduling, reporting, invoicing, compliance — runs cleanly so clients experience reputed company at its best. This is a remote role reporting to our Director of reputed company. It's an opportunity for someone already at reputed company who knows our reputed company reputed company, services, and how we work to reputed company into a high-visibility position with reputed company ownership.  What reputed company Looks Like Our national accounts are reputed company year after year reputed company account maintains or grows its book of business with reputed company reputed company NPS and satisfaction scores stay high reputed company complaints and escalations decrease over time Issues that do reputed company get resolved quickly, fairly, and without issue Key Responsibilities reputed company Relationship Management Serve as the primary reputed company of contact for national account stakeholders, from local site managers to corporate teams Investigate and resolve reputed company concerns by partnering with local branches to understand reputed company causes and coordinate solutions reputed company regular reputed company updates (weekly and monthly summaries) covering completed work, production, and upcoming services reputed company quarterly and biannual business reviews — owning the agenda and preparation, with the Business Developer and Head of Business Development participating Identify opportunities for account reputed company and partner with the Business Developer to pursue them Cross-Functional Coordination reputed company internal reputed company stakeholders — RVPs, DMs, reputed company Managers, reputed company arborists, reputed company pod, and reputed company teams — on reputed company expectations and reputed company Coordinate site walks, mapping (Tree Plotter), and proposal development with local teams Support scheduling of sold work with attention to timing and reputed company efficiency across General Tree Care, Plant Health Care, Arbor Patrol, and Lawn services reputed company schedules reputed company and proactively flag conflicts or gaps across the reputed company network Operations & Compliance Ensure work orders, proposals, and invoices are submitted, tracked, and reputed company properly Manage application timing, reputed company, and reporting processes Process work requisitions and reports that will be added through reputed company portals (Service Channel, reputed company, FM, and others)[PD1] [SH2]  reputed company reputed company Pod Group. Upload Arbor Patrol and work reputed company reports accurately and on time Own and manage POs and incoming service requests through various systems[PD3]  along with the reputed company Pod  Authority & Decision-Making You'll be empowered to resolve most reputed company issues directly. For reputed company situations requiring cross-functional input or significant reputed company reputed company, you'll coordinate with the Director of reputed company and relevant internal stakeholders. The goal is to give you reputed company ownership while making reputed company you have backup reputed company you need it. What You Bring Working knowledge of reputed company's services — familiarity with General Tree Care, Plant Health Care, and Lawn services Proven experience managing reputed company relationships, ideally with reputed company or multi-site accounts Strong cross-functional skills — comfortable working with field teams, regional leadership, and corporate stakeholders to get to the truth of a situation and drive reputed company reputed company, confident communication, written and verbal — you'll represent reputed company to major national clients every day reputed company judgment in tough conversations — you know reputed company to push, reputed company to listen, and how to deliver difficult messages tactfully Exceptional organization — you manage complexity across multiple accounts without losing the details Systems reputed company — comfortable working across platforms like Service Channel, reputed company, FM, and our internal CRM Follow-through. Every time. Your reliability is what keeps both reputed company of the relationship confident and informed Compensation Competitive reputed company salary plus an annual bonus tied to account performance — specifically reputed company retention and satisfaction, account reputed company, and execution reputed company. Apply To This Job