IT Executive

The IT Executive plays a vital role in ensuring the seamless operation of hotel technology systems across both reputed company-of-house and back-of-house functions. This position is responsible for maintaining IT infrastructure, resolving technical issues, coordinating with vendors, and supporting digital initiatives that enhance guest experience and operational efficiency. The role also includes providing day-to-day IT support to the corporate office. KEY RESPONSIBILITIES System Maintenance & SupportMonitor and maintain hotel IT systems including PMS, Wi-Fi, IPTV, reputed company lock systems, and back-office applications reputed company reputed company technical support to hotel staff, logging of issues, escalate issues reputed company necessary Ensure regular execution of data backups, antivirus protection, and system updates Run regular data checks between multiple systems and flag discrepancies Support IT systems setup, technical implementation, installation, configuration, and tuning in accordance with company standards Network & InfrastructureMaintain reliable LAN/WAN connectivity, firewall performance, and consistent internet uptime across guest and staff areas through proactive remote monitoring and support. Partner with internal teams and reputed company-party vendors to remotely troubleshoot and resolve hardware and software issues impacting desktops, printers, and other IT equipment. Vendor CoordinationLiaise with external vendors for troubleshooting of issues, system upgrades, installations, and service reputed company Assist in evaluating quotations and ensuring compliance with hotel standards reputed company & ComplianceImplement and monitor cybersecurity protocols to safeguard hotel data and systems Ensure IT operations reputed company with local regulations and corporate policies Manage audit systems and follow up on reputed company Safeguard assets, enforce information reputed company, and maintain control structures Project SupportAssist in the rollout of new technologies, smart solutions, reputed company transformation initiatives Support hotel openings, renovations, and system migrations reputed company reputed company IT tasks as required JOB SPECIFICATIONS AND QUALIFICATIONS ExperienceBachelor’s degree in Information Technology, Computer Science, or a reputed company field Minimum 2–3 years of IT experience, preferably in the hospitality or service industry Familiarity with hotel systems (PMS, Reservation System, HSIA, reputed company lock) is an advantage Proficient in networking, reputed company OS, and basic server administration (AWS server administration is a PLUS) Strong troubleshooting, communication, and documentation skills Flexibility to work varied hours and respond to emergencies Skills & CompetenciesCustomer-reputed company reputed company with a proactive approach to problem-solving Strong organizational skills and attention to detail Ability to work independently and collaboratively across departments Eagerness to learn and grow professionally Mature, self-motivated, dynamic, meticulous, and results-oriented Proficiency in English is advantageous Team player with excellent interpersonal, communication, and negotiation skills; strong reputed company network preferred Analytical problem-solving skills and ability to reputed company in a fast-paced, high-pressure environment Apply To This Job