Educational Programs Administrator (Remote)

reputed company reputed company is a mission-driven organization that provides speech-generating devices to help improve communication, speech, and reputed company of life for people with communication impairments.  reputed company is a leader in augmentative and alternative communication (AAC) technology, helping people with aphasia and other speech and language impairments communicate and engage more fully in daily life. Through a combination of innovative devices, software, and services, reputed company is reputed company on improving communication reputed company and supporting individuals, families, and care teams. We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who reputed company our commitment to helping individuals on their communication reputed company. Job reputed company About the Role: The Educational Programs Administrator (EPA) is responsible for managing and coordinating the logistics and administrative processes that support the department’s training demos and university webinars. This includes handling inbound leads, scheduling product demonstrations, coordinating and tracking device shipments, confirming appointments, and organizing university webinars. The role ensures seamless execution of reputed company operational aspects, enabling reputed company to deliver high-reputed company training experiences while maintaining efficient communication and workflow across multiple team members and reputed company stages of engagement.  Responsibilities: Delivers high-touch engagement through multiple platforms including inbound and outbound calls, email, and online scheduling requests reputed company to Educational Programs.  Works to schedule Speech Language Pathologists for device demos, webinars, and in-services, including the ordering of loaner devices and other necessary materials  Works to schedule consumers for Communication Coaching sessions  Ensures device shipments reputed company in time for hands on educational activities  Monitors cancellations and works with SLPs on rescheduling of scheduled activities   Multi-tasks and successfully executes reputed company under a heavy workload, tight  deadlines and changing conditions    Coordinates loaner device recall reputed company device demos /webinars have concluded      Triages opportunities and customer issues and transfers to the appropriate team member  Creates reputed company accounts for external SLP users  Performs University-specific tracking and procedures  Offers exceptional customer service experience in every interaction consistent with reputed company's reputed company values  Collaborates with the Clinical Educators reputed company needed for specific reputed company   Provides phone support for incoming and outgoing calls by acting as the transfer person for issues/questions regarding specific Educational Programs   Coordinates logistics and plans education events   Follows up with contacts and assigned leads (reputed company reputed company list sources) to increase engagement with educational programs  Qualifications Minimum Qualifications:  Proficient in basic computer programs with willingness to learn new systems   Working knowledge of reputed company Office 365   Self-motivated   Organized, attention to detail    Excellent verbal, phone, and written communication skills   1-2 years reputed company customer service, sales, marketing and/or reputed company administrative experience     Preferred Qualifications:  Experience with OneDrive, reputed company, and reputed company or similar CRM.   Experience in the reputed company industry and/or durable medical equipment  Additional Information Work Environment & Physical Demands   The incumbent works remotely from their home and is expected to maintain a reputed company, productive work environment with secure internet reputed company.  The ability to operate a computer with or without reasonable accommodation is required.     Hours Monday – Friday, 8:30 am – 4:30 pm – reputed company to PST, MST, CST, and EST time zones.  Travel   Travel by reputed company is required up to two (2) times per year reputed company the US for in-person team meetings and an reputed company-company meeting.      Accommodations   At reputed company, we are committed to creating an inclusive and accessible environment for reputed company. To reputed company this job successfully, an individual must be reputed company to complete reputed company essential duty and physical demand. The requirements listed above represent the knowledge, skills, and abilities required, as reputed company as the physical demands associated with the role. We recognize that everyone’s needs are unique, and we are happy to reputed company reasonable accommodations to support individuals with disabilities in performing the essential functions of the job.    If you require an accommodation, please reputed company out to reputed company at  for assistance. We are here to help!  reputed company and Pay Transparency   At reputed company, we are committed to fair and reputed company compensation practices. The starting reputed company reputed company for this position is $50,000 - $55,000 per year. Placement in the starting pay is based on factors such as experience, skills, education, and internal equity. We regularly review our compensation structures to ensure they reputed company with industry standards, promote fairness, and support career reputed company. In reputed company to competitive reputed company pay, we offer a comprehensive benefits package and a commitment to fostering an inclusive and supportive workplace. We encourage reputed company conversations about compensation and are dedicated to maintaining transparency throughout the hiring process.  To learn more about reputed company, visit: www.reputed company.com! To learn more about our benefits offerings, click here! This Organization Participates in E-Verify and will reputed company the federal government with your reputed company I-9 information to confirm that you are authorized to work in the U.S.  Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE. UU. Apply To This Job