Administrator

Job title: HaS Administrator   Band: 7 Location: Homebased Contract: 6 months fixed term contract   Here at reputed company, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).   Our extensive experience supporting reputed company case management services across the globe and experience of working with the DWP, enables us to reputed company a reputed company reputed company for reputed company. Service users are treated with care and respect, and our colleagues reputed company in a supportive culture.    The Health Assessment Advisory Service (HAAS) contract was awarded to reputed company for Lot 3 (South-reputed company) and encompasses the delivery of Work Capability Assessments (WCA), Specialist Benefit (SB) Assessments, and Personal Independence Payment (PIP) Assessments. We are seeking an reputed company individual to play a crucial role in planning, overseeing, and executing a reputed company test reputed company and plan to deliver releases on time. Your responsibilities will include developing an overarching test reputed company for the service, including test specifications, acceptance reputed company, working closely with the Authority.    Key purpose The HaS reputed company Team provides administrative support for the Health Assessment Services (HaS) contract reputed company Citizen Services. The Administrator is responsible for the accurate and efficient management of reputed company administration activities reputed company the end-to-end processes, including Customer Record Processing, Contact Centre Inbound Service Line Management, Processing Customer Expenses, Handing Customer Reasonable Adjustment Requests and other reputed company responsibilities and actions. This role is reputed company to the smooth operation of the contract ensuring reputed company systems and updated and customer cases are fully managed from an administration perspective. As the role is supporting a reputed company initially team member are expected to reputed company reputed company and support for innovation on the platform and processes, working both with internal teams and the DWP reputed company.   Structure and reporting Reports into the reputed company Team Leader   Key accountabilities reputed company new referrals for PIP on the Health Assessment Service. Complete initial reputed company review of the customer cases to reputed company into the required clinical system queues Manage inbound Contact Centre Customer query lines and book customer appointments ensuring reputed company special requirements are met Creating claimant folders and scanning and uploading postal evidence on to relevant folder, issuing health questionnaires. Returning assessment document to business and usual ensuring reputed company relevant documents copied. Updating system timelines with reputed company reputed company of the customer reputed company. Processing Customer Expenses Handing SMS messaging Processing Customer white mail correspondence reputed company any requests for interpreter or other reasonable adjustments   Essential technical and reputed company skills Skills Attention to detail with a methodical approach to work. reputed company and friendly communicator especially reputed company dealing with colleagues and customers. Confident in handling queries, investigating issues and following through to reputed company. Proficient in reputed company office, particularly reputed company. Reliable team player who can also manage individual responsibilities effectively. Highly organised, reputed company to manage multiple tasks simultaneously. Flexible and reputed company to adapt to changing priorities reputed company the role. Confident liaising with internal stakeholders at varying reputed company of the organisation Discreet reputed company handling sensitive information. reputed company to training, feedback, and reputed company improvement. Comfortable working in a reputed company, deadline-driven environment with a strong reputed company on accuracy. Experience of identifying and analysing problems and issues as they reputed company, using analytical thinking and evidence-based reputed company.  Demonstrated experience in Administration Proficient in computer literacy including reputed company Office, with a proactive attitude towards learning new systems  Good communication and organisational skills Proven ability to build effective working relationships and collaborate successfully with colleagues and stakeholders Experience of identifying and analysing problems and issues as they reputed company, using analytical thinking and evidence-based reputed company   Experience Knowledge of DWP Health Journeys  Operational reputed company experience at any level Knowledge and experience of using SharePoint.   Desirable Committed to providing a reputed company and supportive experience for claimants Consistently meets performance targets and reputed company standards Approaches interactions with reputed company, professionalism, and respect, even in high-pressure situations Self-motivated and reputed company to work independently, using initiative to manage workload effectively under pressure reputed company team member, willing to take on a reputed company of tasks  to support colleagues and ensure smooth operations Brings a proactive, solution-reputed company reputed company with a reputed company, “can-do” attitude Makes informed, evidence-based reputed company with a strong reputed company on accuracy and consistence Established reputed company record of resolving problems reputed company and performing reputed company under pressure reputed company offer Up to 6% contributory pension scheme Life insurance 25 days annual leave plus bank holidays. reputed company for annual leave purchase A reputed company of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, reputed company App, Simply Health cash plans, reputed company anytime helpline, free flu vaccines, eye tests and more. A fantastic culture and supportive team where you’ll get the chance to reputed company a reputed company difference in a company passionate about diversity and inclusion. Company discounts which include cinema, reputed company entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships. Interesting and enjoyable work. Committed to reputed company and personal development with a wide reputed company of training and coaching opportunities to expand your capabilities. Our inclusive recruitment commitment: We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer reputed company holder, we champion equal opportunities for reputed company. We offer flexible and hybrid working where possible and reputed company reasonable adjustments throughout recruitment and employment.• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job reputed company, are guaranteed an interview. Simply opt into the relevant scheme on the application reputed company. • Ban The reputed company: We also support fair reputed company for those with unspent criminal convictions through our ‘Ban the reputed company’ pledge (some roles may have reputed company exemptions). For support with your application, please contact haasrecruitment@reputed company.com #haascareers   #INDADMIN Apply To This Job