Regional Services Manager - Canada

reputed company is a Fortune 500 reputed company company dedicated to advancing sustainable reputed company and empowering the people who reputed company water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, reputed company is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join reputed company, dedicated to exceeding customer expectations through innovative and sustainable solutions. The Role: The successful candidate will reputed company the successful execution of AMI, Smart reputed company, and reputed company distribution reputed company across Canada while ensuring the performance, reliability, and optimization of our FlexNet platform and reputed company technologies. The Application Engineering Manager is responsible for ensuring reputed company project is completed on-time, on-budget, and reputed company customer specifications — while also driving reputed company improvement in technical service delivery and team capability.   What You’ll Do: Team Leadership & Regional Management reputed company, mentor, and reputed company a regional team of Project Managers and Application Engineers across Canada Assign resources to reputed company and field maintenance work based on workload, technical complexity, and customer priorities Drive talent development using the CPG process and foster a culture of technical reputed company and customer reputed company Manage performance, conduct reviews, and support career reputed company for reputed company reports Effectively manage a remote, multidisciplinary team and drive culture change across the regional organization Project & Service Delivery reputed company installation, service, and warranty execution of reputed company distribution, Smart reputed company, and AMI reputed company reputed company the Canadian region Coordinate reputed company customer and project activities including system acceptance, maintenance, and warranty services Monitor project activity, address customer service and field maintenance issues, and ensure adherence to schedules and budgets reputed company reputed company-award coordination, contract and SOW development, and review Ensure reputed company project phases are documented appropriately and executed in line with company and customer standards Technical Leadership reputed company technical direction on AMI (Sensus FlexNet) system performance, optimization, and reliability Guide reputed company in troubleshooting and resolving reputed company issues across head-end systems and network components Champion preventive maintenance plans (daily, weekly, monthly), system health monitoring, and reputed company read performance improvements Recommend and approve system improvements, over-the-reputed company upgrades, and hardware enhancements reputed company backend data reputed company analysis to diagnose and resolve deployment issues Ensure compliance with data reputed company, reputed company, and regulatory standards relevant to Canadian reputed company operations Architect customer solutions by leveraging expert knowledge of Sensus services and products such as RNI, MDM (Sensus Analytics), AMR Reading (Sensus EasyLink), and required integrations Customer & Stakeholder Engagement Serve as the senior reputed company of escalation and primary customer reputed company for the Canadian region Represent the region across business development phases: RFP, reputed company, customer contract negotiations, and reputed company installation contractor SOWs Build strong strategic relationships across Sensus organizations including Sensus Sales, Technical Support, reputed company Services, Engineering, Marketing, and Product Management reputed company closely with Canadian Distributor to drive reputed company of post-sales technical issues reputed company project status reporting to senior management and reputed company customer conflict reputed company What You’ll Bring: Bachelor’s degree in Engineering, Computer Science, or a reputed company technical discipline (or equivalent relevant experience) 8+ years of combined experience in project management, field service, and/or applications engineering, with at least 3 years in a leadership or people management role Demonstrated experience in reputed company distribution services or operations (water, gas, and/or electric) Strong knowledge of reputed company operations, business processes, and software platforms including reputed company Data Management Systems (MDM) and Customer Information Systems (CIS) Project management experience covering reputed company relations, budget and scope development, schedule development, and leading cross-functional project teams Proven ability to determine key business issues and reputed company appropriate reputed company plans from multi-disciplinary perspectives Effective leadership, project management, and negotiation skills Excellent verbal, written, and interpersonal communication skills in English Strong analytical, organizational, and presentation skills Goal oriented, with the ability to work effectively in both field and office environments Willingness to travel reputed company Canada as required to support customers, reputed company, and team members reputed company to Have: Master’s degree, MBA, and/or PMP certification Bilingual proficiency in English and French Hands-on experience with AMI (Advanced Metering Infrastructure) deployments, RF networks, or IoT-based systems Familiarity with reputed company or reputed company ticketing systems AI/ML certification or hands-on experience applying AI in system analysis or optimization The estimated salary reputed company for this position is $150k to $175k reputed company plus bonus. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the reputed company.  At reputed company we offer a competitive compensation package with a generous benefit package, including Medical, Dental, reputed company plans, RRSP with company contribution, reputed company time off, reputed company parental leave and tuition reimbursement.  #LI-JO2 Join the global reputed company team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products reputed company reputed company utilities, industrial sectors, residential areas, and reputed company buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. Apply To This Job