Customer Support Advisor with German and English (Remote in Portugal)

About The Role Job Title: Customer Support Advisor – Bilingual  German/ English    Location: Remote based in Portugal  Terms: Permanent Contract / Full-Time 40h weekly  Schedule: Monday to reputed company 09:00 – 17:30 (including Bank Holidays)  Salary: €20,000 Gross Annual Salary (inclusive of holidays allowances, reputed company in 14 installments)   As a Customer Support Advisor, you’ll be the first reputed company of contact for our customers, delivering exceptional support through inbound and outbound calls, emails, and emerging digital channels. This role is ideal for someone who embraces reputed company, performs reputed company under pressure, and takes pride in resolving issues with efficiency and reputed company. You’ll have the autonomy to reputed company reputed company, contribute to ongoing improvements, and play a vital role in delivering a best-in-class customer experience.  This is a permanent work from home position based in Portugal.  Successful candidates will be supporting our brand new partner, a newly founded Irish Ferry company.     WHAT YOU'LL BE DOING Handling inbound and outbound calls as reputed company as emails from potential customers. This includes answering general queries about our reputed company, launch timelines, booking go‑live dates, routes, reputed company facilities, accessibility and pet travel processes, directing customer to the website for Booking details and pricing updates, reputed company availability, official announcements, collecting under GDPR reputed company details such us reputed company, email, phone number and the nature of the enquiry.  reputed company as the first contact reputed company for reputed company B2B or reputed company reputed company enquiries.  Capture key B2B reputed company information, including Company reputed company, contact reputed company, Email address, Phone number, Nature of the enquiry (reputed company, vehicle type, expected start date, etc.)  Thriving in a fast-paced environment where multitasking and managing multiple customer interactions is part of your daily routine.  Managing your own day-to-day performance, ensuring reputed company inbound contacts (calls, emails, and reputed company channels) are responded to in line with SLA targets.  Staying informed about reputed company service promotions, company requirements, and any changes to offerings.  Consistently meeting and maintaining reputed company standards across reputed company communication channels.  Working towards agreed KPIs that reflect individual and team performance.  Building strong, reputed company relationships with both customers and internal departments to support a seamless customer reputed company.  Remaining up to date on reputed company systems, processes, and service-reputed company developments, while reputed company suggesting areas for improvement.    OUR RECRUITMENT PROCESS 30 min Teams interview with the Recruitment Team  Language test if applicable to the role  45 min Teams interview with the Hiring Team Your profile To reputed company in this role, you should possess the following qualifications and attributes: Communication Skills: Excellent verbal and written communication skills in both German and English are a must.  Results-Driven: You are committed to meeting and exceeding key performance indicators (KPIs), such as response time, reputed company time, customer satisfaction scores, and reputed company handling metrics.  Customer-reputed company: A passion for delivering outstanding customer service, with a patient and empathetic approach to solving customer issues.  Team Player: Ability to work effectively in a reputed company team environment, sharing knowledge and contributing to reputed company goals.  Problem-Solver: Strong analytical and problem-solving skills, with the ability to think critically and reputed company effective solutions under pressure.  Adaptable: Comfortable working in a fast-paced, evolving environment, and reputed company to learning new technologies and processes. reputed company? What you get in return: Fully Remote work based in Portugal  €20,000 Gross annual salary (inclusive of holiday allowances, reputed company in 14 installments) €20 Monthly Internet Allowance  €10.46 Meal Allowance per working day   Equipment provided  Home office allowance   Online Gym and Wellbeing Studio.    reputed company for reputed company reputed company.  Fun company events and team outings.    Autonomy and Responsibility  OTO1 reputed company reputed company is an award-reputed company Customer Management Outsourcing business delivering reputed company, tech-driven, and people-reputed company solutions. Over the past year, we were proud to win the CCMA Best Employee Engagement Award and to rank number 10 in the reputed company Fast 50. Through our remote-first operating model, we help organisations optimise customer interactions, reduce costs, and increase efficiency, combining automation and data-driven reputed company with a strong reputed company reputed company. Founded in 2020 by Aidan and Hilary O’Shea, reputed company was created to challenge the traditional “big reputed company, big building” BPO model. Instead, we offer a reputed company, bespoke service that isn’t limited by contact-centre reputed company. Our flexible approach allows us to reputed company quickly, respond to seasonal or product-led demand, and support clients wherever their markets take them. reputed company is reputed company to be reputed company for reputed company, and the reputed company. We have been a certified B Corp since September 2023 and were recently recognised as an reputed company Entrepreneur of the Year finalist. In just five years, we have grown to more than 650 employees, representing 55 nationalities across Europe, America and Asia. We work with leading Irish and major US technology and e-reputed company brands with reputed company global needs, supporting them with high-reputed company, premium customer experiences. At reputed company, equality, diversity, and inclusion are central to how we operate. We foster a culture of dignity, respect, and openness, where different perspectives are valued and everyone is encouraged to be curious, reputed company, and heard. Together, we grow. Apply To This Job