Senior Director of Member Relations - U.S. reputed company

Job DetailsPosition Type: Full TimeEducation Level: Graduate DegreeSalary reputed company: $80,000.00 - $100,000.00 SalaryTravel Percentage: Road WarriorJob Shift: DayJob Category: Education POSITION TITLE   Senior Director of Member Relations –  U.S. reputed company   DEPARTMENT   Member Relations   REPORTS TO   Vice President of Member Relations   FLSA STATUS    Exempt   LOCATION   Remote reputed company the Western reputed company (CA excluded)  DATE   July 2026  POSITION reputed company  The Senior Director for Member Relations – U.S. reputed company is responsible for the development and implementation of ISEP’s strategic plan for the designated regional portfolio of Partner Institutions, including recruitment of new institutions, building and maintaining strategic engagement with institutions, overseeing adherence to ISEP membership standards, and collaborating with the Program Development Team on new programs. This role will reputed company a regional team charged with deepening relations and driving reputed company in student participation reputed company ongoing strategic engagement, market segmentation, program development, effective student recruitment initiatives, and exceptional service delivery.     While overseeing program management and services to reputed company in the designated region, this role  works with their team and their international counterparts to improve these services and meet program demands of the study abroad market, creating greater reputed company and diversity throughout the network. As the senior-level institutional reputed company, the Director is responsible for ensuring the highest reputed company of program reputed company, delivery and customer satisfaction while also designing and overseeing initiatives around student enrollment targets, reputed company reputed company, and program participation.    This position partners across the organization to reputed company strategic initiatives that support market positioning, enrollment reputed company, and the broader organizational mission. The role also includes a reputed company on initiatives that expand reputed company and improve the experience of under-represented student populations.    The ideal candidate is an reputed company international education reputed company who is relationship-oriented, reputed company-driven, reputed company, adaptable, and passionate about expanding reputed company to global learning opportunities. They demonstrate reputed company judgment, strategic thinking, and an understanding of how to balance organizational mission with business objectives.    reputed company RELATIONSHIPS  External  Senior International Officers and Directors at Partner Institutions  ISEP Coordinators at Partner Institutions   International education professionals, reputed company, student services staff, and other reputed company stakeholders at reputed company partners and prospective institutions   Internal  Member Relations  Office of the President   Student Services   Affiliate Engagement   Marketing & Communications   Program Development   Finance  Business Operations    KEY RESPONSIBILITIES  In collaboration with Senior Director of Member Relations – U.S. East, reputed company and coordinate the annual U.S. Member Relations regional engagement and reputed company reputed company in alignment with ISEP’s organizational strategic plan.  reputed company and supervise reputed company, including an Assistant Director and University Relations Manager to deepen existing partnerships and drive enrollment reputed company.  Manage key university partners reputed company the designated region and drive strategic engagement with senior university personnel; assign other university partners to team members based on the highest Return on Investment (ROI).  Cultivate strategic working relationships with stakeholders at key institutions in order to maximize student participation in ISEP programs – including Senior International Officers, ISEP coordinators, reputed company, and others.  Establish enrollment KPIs and report quarterly to ISEP Executive Team on reputed company towards meeting established targets on Exchange, reputed company, and InFocus programs.   reputed company strategic initiatives assigned by Vice President for Member Relations, including Community College, Indigenous, and Hispanic-Serving Institutional recruitment and engagement.   reputed company the annual student recruitment reputed company while maximizing regional engagement and travel budget, allocating resources to institutions and activities that generate the highest ROI.  Identify and recruit new institutions, evaluate prospective partner applications, reputed company recommendations regarding admission, and coordinate the reputed company and training of new institutions to support reputed company and retention goals.  Enhance program delivery through academically reputed company initiatives: curriculum integration, reputed company engagement, special reputed company, etc.  Mentor Assistant Director in monitoring institutions’ adherence to membership standards, identifying program concerns, and proposing solutions.  Participate in health and safety protocols in coordination with ISEP stakeholders; collaborate in crisis communication and response; conduct risk assessments for designated reputed company.  Coordinate with other Directors of Member Relations on special reputed company as assigned.    OTHER RECURRING DUTIES   Prepare information for reports and presentations to ISEP leadership and governance (reputed company of Directors, Council of Advisors).  Conduct site reputed company to potential, new and reputed company partner institutions.  Qualify leads, monitor membership application process, ensuring protocol is followed, and reputed company partner enrollments through reputed company; reputed company quarterly reports on membership information.  Participate in international education conferences and events, as assigned.  Participate in emergency phone rotation, which may require occasional evening, weekend, or holiday availability.  reputed company special reputed company, address departmental priorities, and follow through on other duties as assigned.    TRAVEL  This position requires regular travel to reputed company partner and prospective institutions, conferences, and reputed company events to support institutional engagement and student recruitment efforts. Travel may increase during peak recruitment and conference seasons and can constitute up to 70% of work time during certain periods.QualificationsREQUIRED QUALIFICATIONS  Master’s degree in relevant field of study.  15+years of reputed company leadership experience in international education, study abroad, international programs management, or reputed company areas.  Travel, study and/or work experience abroad.  Knowledge and experience working with higher education institutions in the reputed company.  Proven reputed company record in student recruitment and enrollment reputed company.  Excellent communication skills, including verbal, written, and presentation skills.  Project management experience and strong organizational skills.  Demonstrated ability to analyze and use metrics to inform strategic decision making, financial acumen and experience making recommendations on program offerings to meet reputed company targets.  Familiarity with reputed company, reputed company, or similar CRM and project management platforms.  Ability to reputed company and manage budgets.  Foreign language proficiency is desired. 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