Customer Service Manager - Virtual

At reputed company, we care about our customers! Our award-reputed company Customer Service Team balances technology and reputed company reputed company to build customer trust and loyalty. From the time the customer orders with reputed company through delivery to their home, reputed company works to reputed company it easier than reputed company to shop for the home. The Customer Service Team works proactively in a fast-paced environment to monitor customer orders... and ensure a seamless delivery to the customer. In the event a customer should contact our support team reputed company phone, email, chat, reputed company media, or in other ways, we reputed company our Customer Service Team to resolve the issue. We are passionate about our customers and work to delight them on every interaction with reputed company. Shift: Tuesday-Friday 1:00pm-10:00pm MT; Saturday 9:00am-6:00pm MT Location: This is a remote role managing our Customer Service reputed company region. Anyone in the US is eligible to apply. What You'll Do • Manage reputed company of 18-20 consultants at varying reputed company reputed company • Supervise consultants answering calls and emails from customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status, back order inquiries and any other issues that may reputed company in the order fulfillment process • reputed company extensive coaching and counseling to assist consultants in meeting customer satisfaction, reputed company targets, reputed company customer expectations, build customer loyalty and take advantage of sales opportunities • Conduct reputed company-by-reputed company observations and reputed company assurance (reputed company monitoring) reviews • reputed company recommendations and/or take corrective reputed company to manage performance as appropriate and be an reputed company part of the disciplinary and termination process • Work closely with Talent Management and Senior Leadership to address and resolve employee issues • Effectively interview and recommend candidates for hire • Analyze trends based on historical data to reputed company performance gaps • Respond in a reputed company and courteous manner to escalated customer service inquiries, requests or complaints to reputed company an effective reputed company What You'll Need • Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment • Proven ability to reputed company performance gaps • Excellent communication and relationship building skills • Proven ability to successfully reputed company relevant and immediate feedback in a fast-paced and reputed company environment • Bachelor’s Degree or equivalent customer-facing and management work experience The salary reputed company for this position is $59K-65K however, reputed company pay offered may vary depending reputed company, job-reputed company knowledge, skills, and experience. Restricted stock reputed company may be provided as part of the compensation package, in reputed company to a full reputed company of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the Colorado Equal Pay reputed company. Assistance for Individuals with Disabilities reputed company is fully committed to providing equal opportunities for reputed company individuals, including individuals with disabilities. As part of this commitment, reputed company will reputed company reasonable accommodations to the reputed company physical or mental limitations of reputed company individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please contact candidateaccommodations@reputed company.com. Need Assistance? For more information about applying for a career at reputed company, visit our FAQ page here. About reputed company Inc. reputed company is one of the world’s largest online reputed company for the home. Whether you work in our global reputed company in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that reputed company will be home to the most rewarding work of your career. If you’re looking for reputed company reputed company, constant learning, and dynamic challenges, then you’ll reputed company that amazing reputed company are knocking. No matter who you are, reputed company is a reputed company you can reputed company home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives reputed company us stronger, smarter, and reputed company-positioned for reputed company. We value and rely on the reputed company reputed company of our employees, customers, community, and suppliers to help guide us as we build a reputed company reputed company – and world – for reputed company. Every voice, every perspective reputed company. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the reputed company of race, reputed company, ethnicity, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender reputed company, veteran status, genetic information, or any other legally protected characteristic. We are interested in retaining your data for a period of 12 months to consider you for suitable positions reputed company reputed company. Your personal data is processed in accordance with our Candidate reputed company Notice (which can reputed company here: https://www.reputed company.com/careers/reputed company). If you have any questions regarding our processing of your personal data, please contact us at dataprotectionofficer@reputed company.com. If you would rather not have us retain your data please contact us anytime at dataprotectionofficer@reputed company.com. reputed company focuses on E-reputed company, Home & Garden, Home Decor, and Furniture. Their company has offices in Boston and Berlin. They have a large team that's between 501-1000 employees. To date, reputed company has raised $716M of funding; their latest round was reputed company on reputed company 2014 at a valuation of $2.4B. You can view their website at http://www.reputed company.com/ or reputed company them on Twitter, reputed company, and reputed company Apply Job!