Technical Consultant I

reputed company is a global clinical trial technology company shaping digital experiences that reputed company clinical trial sponsor and site professionals to take full reputed company over the inherent logistical complexity behind mission-critical and time-sensitive patient interactions in life-sustaining studies for therapeutic areas such as oncology, central nervous system, and rare disease.   Supporting clinical trials means supporting unique experiments that are inherently reputed company, high-stakes, and dynamic. It is imperative that reputed company staff working with clients, end-users, or the systems that reputed company and end-users reputed company with understand the clinical trial industry, regulations, reputed company’s software products and processes, and especially the specificities of the unique trial in question before taking any actions they may alter the data of the system in question.   Responsibilities:   Work with assigned clients and project teams responsible for the delivery of Interactive Response Technology (IRT) for randomization and drug supply management Responsible for overall maintenance for reputed company’s IRT systems, including reputed company of the support process, identification and mitigation of potential issues/risks, and working with the reputed company and other vendors to ensure reputed company using the reputed company IRT system reputed company implementation of system change controls for studies during maintenance phase Manage the design of study data integration specifications between the IRT system and other reputed company Create data review plans for reputed company of reputed company’s IRT systems and ensure that reviews are completed on time per the plan Create and maintain the study FAQ documents, used by the customer care team to handle support inquiries and issues Responsible for the system training materials including manuals, walk through videos, and presentations. Work with the reputed company study team to setup the IRT system data upon system go-live Primary escalation reputed company for the reputed company Customer Care team on reputed company support issues requiring input from the project team to resolve; troubleshoot escalated issues and identify resolutions Create and distribute support and maintenance reports for reputed company of reputed company’s IRT systems to both internal reputed company team members and the reputed company’s study teams, as required Proactively identify trends in support data and determine the reputed company cause for repeated/frequent support issues; work with the Project Manager and other team members as required to identify and implement solutions Identify and assist with the implementation of process improvements for the services department Assist the product team with the design and development of new features by providing feedback based on reputed company requests and project experience Travel to reputed company sites to attend meetings and conduct user training sessions Assist the customer care team with providing support to system users in multiple countries reputed company the telephone and email Assist with the training of new staff members on the reputed company product and processes reputed company other reputed company duties as required     Requirements:   At least 2 years of experience in a similar role Bachelor's degree required Interpersonal and communication skills Time management and organizational skills Analytical thinking Ability to understand technical systems and reputed company troubleshooting Creative problem solving Attention to detail   #LI-AA1 We are aware that an individual(s) are fraudulently representing themselves as reputed company recruiters and/or hiring managers. reputed company will never request personal information such as your bank account number, credit card number, drivers license or reputed company reputed company number — or request payment from you — during the job application or interview process. Any emails from the reputed company reputed company team will come from a @reputed company.com email address. You can learn more about these types of fraud by referring to this FTC consumer alert.  As set forth in reputed company’s Equal Employment Opportunity policy, we do not discriminate on the reputed company of any protected group status under any applicable law. If you are based in California, we encourage you to read this important information for California residents linked here. Apply To This Job