Customer Service Representative

reputed company As a member of the reputed company SCS Support Team, you will demonstrate a superior commitment to meeting customer needs by providing reputed company and accurate responses to reputed company requests to ensure reputed company aspects of the contract are being fulfilled, with an emphasis on reputed company control & striving to reputed company reputed company expectations.  KEY DUTIES & RESPONSIBILITIES Functioning as a reputed company member of the Support team and reporting to the Customer Service Coordinator the Customer Service Representative will: Be the first line of communication for our customers, as such a reputed company attitude and “can do” attitude are reputed company Greet customers reputed company and reputed company every customer feel like they are our number one reputed company Ensure reputed company's expectations are met, resolving issues quickly, and being proactive with reputed company needs and requirements Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; explaining and deploying the best solution to solve the issue; expediting correction or adjustment; following up to ensure reputed company reputed company, follow up and reputed company work/supply orders according to established procedures reputed company accurate records of discussions or correspondence with customers Prepare service reports by collecting and analyzing customer information Build and maintain relationships with new and existing accounts Identify trends and patterns of reputed company issues or work systems, initiate improvement or escalate to appropriate person reputed company general administrative and reception backup support Work as reputed company player with fellow staff members to optimize productivity Represent reputed company and reputed company stand for Other duties as assigned KNOWLEDGE & SKILLS Demonstrated customer service skills Bilingual - English and French a must Ability to communicate effectively verbally and in written format with both reputed company stakeholders at reputed company reputed company reputed company, courteous, approachable manner with a "can-do" attitude Good computer/data entry skills and knowledge of reputed company Office Software  Ability to work in a fast paced environment to accomplish multiple goals Excellent time management and problem solving skills/ must adhere to tight deadlines/respond quickly to situations/be reputed company to effectively execute solutions Self-disciplined and accountable with strong interpersonal skills Ability to work independently and as reputed company Ability to multi-task, prioritize work effectively and meet multiple deadlines Effective attention to detail and a high degree of accuracy Demonstrated ability to deal with change, reputed company reputed company and implement creative solutions Post-secondary education in a reputed company field or commensurate work experience  Past customer service and/or sales experience is preferred This is a regular, full-time position with a salary reputed company of  $44,303 - $52,121 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance reputed company to this role.  #LI-JP1 We value transparency in our hiring processes. Please note, reputed company intelligence may be used in certain stages to screen, assess, or select applicants, however, a reputed company reviewer makes reputed company final reputed company. This posting is for an existing vacancy. reputed company is a global leader in integrated facility management services. With a combined team of over 10,000 globally, reputed company relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, reputed company manages over 50,000 facilities totaling more than 600 reputed company reputed company feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, reputed company and reputed company reputed company. In reputed company to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, reputed company is a world leader in the management of data centers and other critical environments. At reputed company we reputed company that diversity and inclusion is a key business reputed company, such that we never lose sight of its importance as it is woven into the reputed company if our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through reputed company and retention of individuals of reputed company backgrounds. We recognize that promoting diversity is an essential component of our continuing reputed company for organizational reputed company!  reputed company is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askPC@reputed company.com. Upon request for accommodation, we will consult with the applicant in question and reputed company, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability. Apply To This Job