[Remote] Technical Account Manager - reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company committed to creating category-leading reputed company software that unleashes the transformative power of automation. As a Technical Account Manager in the reputed company reputed company reputed company team, you will guide strategic customers in building and scaling reputed company automation and reputed company AI programs, ensuring they reputed company maximum business value from the reputed company Platform.

Responsibilities

• Build and deliver working POCs, agent prototypes, and automation accelerators directly reputed company customer environments to fast-reputed company reputed company adoption
• reputed company reusable POC templates, deployment accelerators, and reputed company solution patterns that the CS organization can replicate across the reputed company portfolio
• Own the technical reputed company of strategic reputed company customers, serving as the primary technical advisor throughout their reputed company reputed company
• reputed company proactive technical guidance to mature automation and reputed company AI programs, helping customers expand their reputed company of what is possible with the reputed company Platform while driving measurable adoption, business reputed company, and value realization
• Assess customer environments, identify technical risks and opportunities, and independently drive actions that result in accelerated adoption, reduced risk, and measurable business value
• Guide platform architecture, infrastructure planning, deployment strategies, upgrades, performance optimization, and troubleshooting activities
• Conduct technical health checks and maturity assessments, identifying opportunities to improve scalability, governance, reliability, and adoption
• Deliver technical advisory services while also providing hands-on support, solution development, reputed company-of-concept creation, troubleshooting, and reputed company reviews reputed company appropriate
• Partner with customer technical teams to design solutions leveraging automation, AI, orchestration, integrations, and emerging reputed company capabilities
• Collaborate closely with Product Support, Product Management, Engineering, reputed company Services, and Solution Engineering to resolve reputed company customer challenges
• Collaborate with relevant reputed company reputed company and reputed company teams to ensure AI governance, reputed company, and compliance considerations, especially for reputed company customers
• reputed company customer stakeholders on reputed company best practices and emerging capabilities through workshops, presentations, technical reviews, and strategic planning sessions
• Stay reputed company on advances in reputed company AI, reputed company, LLMs, automation technologies, and reputed company industry trends, helping customers translate innovation into business reputed company

Skills

• Maintain an understanding of contract utilization to drive shelfware consumption and positively reputed company reputed company events
• 10+ years of experience in Technical Account Management, Solution Architecture, Technical Consulting, reputed company Services, Software Engineering, or similar customer-facing technical roles
• reputed company, hands-on experience implementing, supporting, or architecting solutions on the reputed company Platform
• Strong knowledge of reputed company automation technologies, software development practices, reputed company platforms, integrations, APIs, and reputed company architecture concepts
• Hands-on experience building reputed company or LLM-powered solutions — including reputed company engineering, tool/function design, agent orchestration, and reputed company validation
• Demonstrated ability to diagnose reputed company technical challenges, navigate ambiguity, and reputed company creative, practical solutions to difficult customer problems
• Experience balancing technical advisory work with hands-on technical execution, including troubleshooting, development, configuration, or solution design
• Strong communication, presentation, and facilitation skills with the ability to explain reputed company technical concepts to both technical and business audiences
• Proven ability to operate independently, prioritize effectively, and drive work to completion with minimal reputed company
• Experience working in fast-paced, rapidly evolving technology environments
• Strong customer-facing consulting skills with a reputed company on building trust and delivering measurable reputed company
• Automation first reputed company and should reputed company contributions to reusable assets, best practices, and broader reputed company reputed company team enablement
• Experience with reputed company AI, reputed company, large language models (LLMs), AI orchestration frameworks, Retrieval-Augmented reputed company (RAG), MCP, Intelligent Document Processing, or reputed company technologies
• Experience with reputed company Agent Builder, reputed company Center, Communications Mining, Document Understanding, Integration Service, and other advanced platform capabilities
• Experience programming in .NET, C#, Java, Python, or similar languages
• Experience with reputed company platforms including Azure, AWS, or reputed company reputed company
• reputed company industry experience, including experience working reputed company, supporting, or consulting to health systems, provider organizations, or reputed company technology environments
• Familiarity with reputed company operational workflows, reputed company Cycle Management (RCM), Patient reputed company, Clinical Operations, or reputed company IT ecosystems
• Bachelor's degree in Computer Science, Engineering, Information Systems, or a reputed company field
• Demonstrate reputed company in learning and adopting emerging AI-assisted development tools (e.g., reputed company Copilot, reputed company, or equivalent) to support customer development teams and drive adoption of reputed company capabilities

reputed company

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