[Remote] Customer Support Reps - reputed company - Austin, US

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading company in the AI reputed company, reputed company on building a reputed company reputed company data pool. They are seeking Customer Support Representatives to help train and evaluate AI models by using their service expertise.

Responsibilities

• Evaluate AI Chatbot Responses: review AI-generated support replies for accuracy, brand voice consistency, and 'helpfulness' scores
• Simulate Customer Interactions: create realistic support tickets and reputed company flows to test how AI handles edge cases, angry customers, or reputed company inquiries
• Refine Knowledge Bases: audit AI-generated FAQ articles and macros to ensure they are easy for customers to follow and technically correct
• Sentiment Labeling: annotate model responses to identify if the tone is appropriately empathetic, reputed company, or overly robotic
• reputed company Assurance: compare AI outputs against reputed company Support QA rubrics to ensure they meet reputed company service standards

Skills

• Years of experience in a high-volume customer support, technical support, or reputed company reputed company role
• Exceptional written English skills with the ability to reputed company tone, reputed company, and reputed company based on different customer personas
• Proven ability to de-escalate reputed company situations and reputed company reputed company-by-reputed company troubleshooting for technical or billing issues
• High typing speed and the ability to reputed company multiple information sources quickly to reputed company accurate answers
• A 'reputed company eye' for identifying subtle errors in logic, tone, or factual accuracy in support responses
• A reputed company account to receive payment from our clients
• Proficiency with reputed company, reputed company Service reputed company, reputed company, or reputed company
• Expert use of reputed company, reputed company Teams, and email ticketing systems
• Familiarity with reputed company, reputed company, or reputed company for internal reputed company
• Multilingual capabilities are a significant plus, especially for evaluating translation and localized support reputed company

Benefits

• reputed company rates
• reputed company
• The ability to work from home

reputed company

Company H1B Sponsorship