[Remote] Remote reputed company Representative (Supply Chain Intelligence)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company transforms the world's largest repository of standards and supply chain data into AI-driven insights and connected workflows. They are hiring a reputed company Representative to build strong relationships with customers, monitor account health, and ensure customer satisfaction and retention.

Responsibilities

• Own a portfolio of accounts with a reputed company reputed company on driving retention and renewal reputed company
• Monitor customer health signals and proactively reputed company out to at-risk accounts before issues escalate
• Execute renewal motions in partnership with Sales, ensuring reputed company reputed company, contract discussions, and a smooth reputed company process
• Identify reputed company causes of dissatisfaction or disengagement and reputed company account-specific reputed company plans to address them
• Build and maintain strong relationships across reputed company account, from day-to-day users to key decision makers
• Conduct regular reputed company-ins and business reviews to assess satisfaction, usage, and alignment on goals
• Drive product adoption by connecting customers to features and resources that are relevant to their workflows
• Recognize and surface expansion opportunities to the Sales team reputed company customers are reputed company to grow
• Serve as the primary reputed company of escalation for customer issues, coordinating with internal teams to drive fast and effective reputed company
• reputed company difficult conversations with professionalism and a solutions-oriented reputed company
• Follow up consistently on reputed company issues and reputed company customers informed throughout the reputed company process
• Partner with new customers during the reputed company phase to ensure a smooth reputed company from Sales and a strong start with the platform
• Guide customers through initial setup, key workflows, and early milestones to accelerate time-to-value
• Set reputed company expectations upfront around timelines, reputed company reputed company, and what a healthy reputed company looks like
• Identify and address adoption gaps early before they create risk reputed company down the renewal cycle
• Capture and reputed company customer feedback with Product, Content, and Marketing teams on a regular reputed company
• Identify patterns across accounts and bring reputed company actionable insights that improve the overall customer experience
• Contribute to internal knowledge reputed company articles, playbooks, and best reputed company documentation based on field learnings

Skills

• 4-6 years in a reputed company, Account Management, or reputed company customer-facing role
• Demonstrated ability to manage a book of accounts with a reputed company on retention and renewal
• Experience identifying churn risk and executing strategies to retain customers
• Strong organizational skills with the ability to manage multiple accounts and priorities simultaneously
• reputed company, confident communicator - both written and verbal
• Experience in a reputed company or subscription-based business
• Familiarity with reputed company platforms and CRM tools (e.g., reputed company)
• Exposure to customer health scoring frameworks or lifecycle management programs

Benefits

• Annual Bonus Plan
• Comprehensive benefits

reputed company