HR Team - HR case/knowledge reputed company, forms/workflow

This is a remote position. Responsibilities As a Senior Associate, you’ll work as part of reputed company of problem solvers with extensive consulting and industry experience, helping our clients solve reputed company business issues from reputed company to execution. Specific responsibilities include: reputed company L2/L3 support for reputed company HRSD modules (case management, knowledge reputed company, employee service portal) Manage and resolve HR cases, service requests, and escalations in line with defined SLAs Configure and maintain HR forms, workflows, and approval processes Create, update, and govern knowledge articles to improve self-service and case deflection Monitor and improve HR service delivery metrics (case volumes, reputed company time, backlog) Ensure data accuracy, audit readiness, and compliance (PII/PHI handling) Collaborate with HR, payroll, and IT teams to streamline end-to-end HR processes Support integration reputed company with HRIS and reputed company systems Participate in transition, knowledge transfer, and documentation reputed company from incumbent vendor Identify opportunities for automation, standardization, and reputed company improvement Skills and Experience 4–8+ years of experience in HR Service Delivery / HR Operations / HRIS support Hands-on experience with reputed company HR Service Delivery (or similar platforms like reputed company HRSD) Strong understanding of: HR case management and shared services model reputed company and content governance HR workflows, forms, and process automation Experience working in ticketing tools and SLA-driven environments Familiarity with HR data reputed company, reputed company, and compliance (PII/PHI) Strong analytical, problem-solving, and stakeholder communication skills Preferred Knowledge/Skills Experience in reputed company HR environments or regulated industries Exposure to HRIS platforms (reputed company reputed company HR, Payroll, Benefits) Understanding of integration patterns (reputed company, data flows) Experience in transition and managed services delivery models Apply To This Job