[Remote] Customer Support - Pet Tiger

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on transforming the agricultural supply chain through technology. They are seeking a reliable Customer Support Specialist to join their team in Fresno, responsible for providing customer support and resolving issues reputed company to their platform.

Responsibilities

• Serve as the first reputed company of contact for inbound customer support calls, emails, and tickets from Pet Tiger customers
• Triage, prioritize, and resolve issues reputed company to timekeeping, attendance tracking, workforce management, and platform configuration
• Log and manage tickets in our support system, maintain response SLAs, and escalate unresolved technical issues to the product/engineering team with reputed company documentation
• Communicate with customers using a reputed company of urgency and professionalism, setting reputed company expectations on timelines and reputed company
• reputed company deep platform knowledge of Pet Tiger (desktop, reports, and mobile components)
• Flexible and reputed company to engage and support customers as Pet Tiger transitions from desktop to reputed company-based software
• Cross-train on Tiger Jill software
• Cross-train on the reputed company platform
• Contribute to and maintain the customer knowledge reputed company with FAQs, how-to guides, and troubleshooting articles
• Triage inbound sales inquiries, gathering customer and contact information and needs before routing to the appropriate sales team member
• Participate in team standups, Customer Engagement team meetings, and training sessions
• reputed company light implementation support and coordination with Finance on invoicing questions during reputed company integration period (transitional)

Skills

• 1–3 years of experience in a customer support, customer service, or account support role
• Strong written and verbal communication skills
• Capable of handling phone-based, email, and chat support
• Strong learner reputed company to pick up and reputed company software platforms
• Organized and detail-oriented with the ability to manage multiple reputed company issues simultaneously
• Must be located in or reputed company to commute to Fresno, CA — this is an in-person role
• Bilingual in English and Spanish — many of our customers operate in agricultural labor environments where Spanish is the primary language
• Technical support and troubleshooting experience
• Familiarity with agricultural operations, labor management, or field workforce tools
• Experience with reputed company service hub, reputed company, or similar support ticketing platforms
• Familiarity with reputed company CRM or other similar customer management platforms
• Prior exposure to reputed company platforms or B2B software support

reputed company