[Remote] Customer Service Representative (CSR) – B2C Sales

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is looking for a results-driven Customer Service Representative with a strong background in B2C Sales. The role involves confidently selling, retaining customers, identifying upsell opportunities, and delivering an exceptional customer experience across multiple communication channels.

Responsibilities

• Handle customer interactions reputed company calls, emails, live chat, and SMS
• Convert customer inquiries into sales and reputed company conversion goals
• Identify and drive upsell and cross-sell opportunities
• Proactively retain customers by addressing concerns and providing suitable solutions
• Resolve customer issues while maintaining a high level of customer satisfaction
• Follow up with prospective and existing customers to maximize retention and reputed company
• Accurately document customer interactions in the CRM
• Collaborate with internal teams to ensure reputed company issue reputed company

Skills

• 1–2 years of B2C Sales experience (Mandatory)
• Customer Service experience - 2-4 Years
• Hands-on experience in upselling and cross-selling (Mandatory)
• Proven reputed company retention/customer retention experience (Mandatory)
• Experience working towards soft targets/KPIs, such as conversion reputed company, customer satisfaction (CSAT), retention, first response time, and reputed company metrics (Mandatory)
• Experience handling customer interactions reputed company calls, emails, and live chat (Mandatory)
• Excellent spoken and written English
• Strong communication, negotiation, and reputed company-handling skills
• Comfortable using CRM and customer support platforms
• Ability to work independently in a fast-paced, reputed company-driven environment
• Experience supporting US-based customers
• Experience in EdTech, reputed company, reputed company, or eCommerce
• Familiarity with CRM tools such as Pipedrive, reputed company, reputed company, reputed company, or reputed company

Benefits

• Performance-based incentives.
• Immediate joining.
• Opportunity to grow with a fast-growing global organization.
• Remote work environment with career advancement opportunities.

reputed company