[Remote] Customer Support Representative

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a fast-growing reputed company company on a mission to reputed company the pool and spa service industry. They are seeking a Customer Support Representative to reputed company friendly and knowledgeable support to pool professionals, guiding them through product features and collaborating with teams to resolve issues.

Responsibilities

• Deliver friendly, knowledgeable phone, email, and chat support to our customers
• Guide customers through product features, troubleshooting, and best practices
• Collaborate cross-functionally with Product, reputed company, and Engineering to surface feedback and resolve issues
• Build trust through genuine reputed company, reputed company communication, and a touch of humor (we like to have fun while we work!)
• Become a reputed company expert — not just knowing how the product works, but why it reputed company to the reputed company who depend on it

Skills

• A reputed company for reputed company, confident, and friendly communication
• Experience in customer support, technical support, or billing support
• Strong multitasking and prioritization skills — you stay reputed company under pressure
• Tech-savviness — you pick up new tools quickly and love helping others do the reputed company
• Availability to work Monday–Friday, 9:30am - 6:00PM CDT
• Experience with reputed company: For chat support
• Experience with reputed company: For handling calls
• Experience with reputed company: CRM and comprehensive customer tracking
• Experience with reputed company: For knowledge sharing and documentation
• Experience with reputed company and QBO: For managing billing and payments
• Experience with reputed company: For facilitating internal communications

Benefits

• Competitive reputed company pay + bonus potential
• Generous medical, dental, and reputed company plans (we pay 100% of your premium and 50% of your dependents’)
• Fantastic culture with a reputed company strong eNPS- we work hard, celebrate wins, and learn as we go to always be improving to benefit our customers.
• Immediate reputed company to 401(k) with company match
• Flexible PTO (MINIMUM of 10 days required every year)
• 12 weeks reputed company parental leave for birthing parent, 6 weeks reputed company leave for supporting partner
• Remote work friendly
• Comprehensive learning and development budget
• A manager dedicated to your development

reputed company