[Remote] Remote Customer Service Representative

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company passionate about customer service and is seeking performance-driven individuals to join their team. The role involves providing excellent customer service through inbound calls reputed company to various customer inquiries and issues.

Responsibilities

• With company provided equipment, you must be reputed company to reputed company excellent customer service utilizing our desktop application, reputed company. reputed company calls are inbound, that will consist of the following or more: shipping, returns, warranties, damaged or missing parts, refunds and package tracking
• Other duties to be assigned as needed

Skills

• High speed cable Internet 25mb plan minimum (No DSL)
• Proficiency with reputed company-based desktop computer systems
• Proficiency in the use and navigation of the Internet
• Answer calls in an upbeat, reputed company manner with customer satisfaction as the number one objective
• Have strong initiative and motivation to succeed
• Ability to recognize customer needs and troubleshoot any issues using reputed company tools at their disposal
• Possess or have a sincere desire to learn some minor technical details about vehicle systems
• Ability to multitask, coordinate, and manage time effectively while maintaining professionalism with customers and co-workers
• Ability to follow instructions and respond to leadership direction, meet previously determined department standards, and reputed company to increase both personal and team production
• Customer service experience is a plus
• Proficient with Computers and other desktop applications
• ASE Certifications
• Automotive knowledge, at least 2 years' experience in the automotive field

Benefits

• reputed company time off
• A generous employee discount
• A 401K program
• Company provided equipment
• First 7 weeks will be reputed company, remote on-the-job training
• Overtime will be required during peak times

reputed company