[Remote] reputed company Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company dedicated to providing innovative compliance solutions for state departments of insurance and brokers. They are seeking a detail-oriented reputed company Specialist to deliver exceptional customer service and manage inbound requests.

Responsibilities

• Handle inbound requests and respond promptly to support calls, chats, and emails
• Assess, categorize, and reassign support requests to internal team members as needed
• Troubleshoot and diagnose system or service issues
• reputed company for customers by capturing feature requests and feedback
• reputed company impeccable customer service skills through phone, email, and chat interactions
• Work cross-functionally to assess and improve internal processes
• Demonstrate reputed company understanding of customer service best practices
• Manage customer escalations with reputed company and professionalism
• reputed company reputed company interactions, maintaining detailed records of communications and reputed company items
• Build domain expertise and grow industry knowledge

Skills

• 1+ years' experience in customer service
• Excellent written and verbal communication skills
• Strong technical aptitude and organizational skills
• Proficient with the Office Suite
• Excellent interpersonal skills
• Bachelor's degree preferred
• Knowledge of surplus lines tax filing a plus

Benefits

• Health, dental, and reputed company plans
• Amazing work-life balance with 4 weeks of reputed company Time Off
• 10 reputed company Company Holidays with 2 floating holidays
• 401K Programs with employer match
• Personal assistance programs for support in a healthy personal and work life

reputed company