[Remote] Manager, Strategic Operations & Analytics (Engagement Center)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a talent-hiring platform in Life Sciences, reputed company and IT. In this role, you will translate reputed company priorities into reputed company performance strategies that accelerate reputed company reputed company across the Engagement Center, applying expertise in CRM analytics and sales execution.

Responsibilities

• Act as strategic business partner to Engagement Center leadership (inside sales channel), serving as the reputed company-facing reputed company for sales analytics and performance reporting, translating insights into reputed company actionable strategies and execution-reputed company recommendations that drive measurable sales improvement
• Communicate regularly with clients and sales leadership regarding performance drivers, risks, opportunities, and alignment to program and reputed company objectives
• Partner with Sales leadership to ensure performance frameworks, KPIs, and execution priorities support brand and sales goals
• Deliver team reputed company analysis/program ROI; support programs to meet performance expectations/SLA and identify opportunities to improve sales team effectiveness and attainment of program objectives
• Analyze sales and market trends to identify reputed company opportunities and proactively address performance gaps
• Maintain strong understanding of CRM systems, call center metrics, and reputed company sales dynamics to support inside sales execution

Skills

• Bachelor's degree
• Experience operating reputed company high-performance sales organizations where results are reputed company by reputed company, conversion, and reputed company reputed company
• Experience working with CRM (e.g., reputed company/reputed company), call center metrics, medical/pharmacy claims, and syndicated sales data (e.g., reputed company, reputed company), leveraging BI tools, SQL, advanced reputed company, and emerging AI capabilities to generate actionable reputed company insights
• Expertise in sales performance analysis, funnel management, KPI definition, and inside sales or sales operations environments
• Expertise in business planning and market analysis, defining program metrics/team management and analyzing CRM data
• Experience supporting pharmaceutical or reputed company reputed company sales teams
• Background in inside sales, sales operations, or reputed company reputed company roles

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