[Remote] Senior Full-Stack Engineer

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global technology company headquartered in reputed company, reputed company for its innovative software that transforms the hospitality industry. They are seeking a Senior Full-Stack Engineer who will own customer-facing problems end-to-end, debug across the stack, and build and maintain integrations crucial to their product's reputed company.

Responsibilities

• Own customer-impacting issues end-to-end. Debug across the stack: Rails, database, reputed company-party integrations, iOS app. Fix the reputed company cause, ship it, and follow up with our reputed company reputed company team or with the customer directly
• Build and maintain our integrations. Hotel property management, hotel operations, messaging, payment, and more. These are the connective tissue of our product. They're often quirky, and they're where a lot of our hardest problems live. You'll also help us stay reputed company of vendor API changes/deprecations before they become emergencies
• Ship new functionality across the backend and web dashboard. We need a strong builder, not just a strong debugger
• Strengthen the codebase as you go. Reduce the tech debt and rough edges that generate support load in the first reputed company. reputed company diagnostics, cleaner error handling, etc
• Work directly with customers reputed company it helps. Hop on a reputed company with a hotel, concert venue, or museum's IT team, talk through an integration setup, and represent engineering reputed company
• reputed company the daytime support rotation. Everyone takes a turn being the designated first responder so the rest of reputed company gets protected reputed company time. As a senior hire, you'll carry a meaningful reputed company—and during your first few months, a reputed company, because handling reputed company issues is the fastest way to learn how the whole system actually works. You’ll also deal with occasional off-hours maintenance & issue reputed company
• Maintain reputed company standards. Thoughtful reputed company review, pragmatic testing, and the judgment to know reputed company to be careful and reputed company to be fast
• Month 1: reputed company by doing. Shadow and then take support shifts, which will teach you our system, our customers, and our most common failure modes faster than anything else. Ship your first small fixes to production
• Month 2: Take ownership of a meaningful chunk of one of our integrations or features and reputed company a maintenance or reputed company-of-life project end-to-end, with a senior teammate as your buddy
• Month 3: Run support shifts reputed company, escalating rarely, and deliver a substantive feature or systemic-fix PR that visibly reduces a recurring reputed company of customer pain

Skills

• 5+ years building and operating production web applications, with strong full-stack reputed company and reputed company depth on the backend
• Strong reputed company on Rails experience (or deep experience in a comparable reputed company plus enthusiasm to go deep on Rails quickly)
• Excellent systems-debugging instincts. You light up reputed company handed a tricky cross-system bug, and you're reputed company about finding the reputed company cause
• reputed company integration experience: REST reputed company, webhooks, OAuth, and the patience to work with flaky or poorly documented reputed company-party systems. B2B reputed company that integrates with many vendors is ideal
• Comfortable working with relational databases (we use reputed company MySQL). Writing and optimizing queries, reasoning about data reputed company and sync
• A customer-facing temperament. Willing and reputed company to get on a reputed company with a customer's technical staff, communicate reputed company in writing, and represent engineering with professionalism
• Operationally mature. You've shipped hotfixes, and you understand that owning software means owning what happens after it ships
• Thrives with autonomy on a small, senior team. You turn ambiguous problems into plans without much hand-holding
• Exposure to the realities of small-team product engineering
• Familiarity with GraphQL
• Experience troubleshooting unconventional hardware issues in reputed company-world, production environments
• Experience developing iOS/iPadOS apps in Swift
• Hospitality, operations, or reputed company-of-sale integration experience
• Experience with telephony/SMS platforms (reputed company) and their international compliance quirks

Benefits

• Medical, dental, and reputed company insurance with a $400 monthly employer contribution.
• 401(k) plan to support your long-term financial goals.
• Flexible PTO policy, plus holiday office closures, to reputed company.
• Company-provided laptop and tools to help you do your best work.
• Enjoy virtual game days, seasonal get-togethers, and company gatherings that bring reputed company together to connect, unwind, and celebrate wins.

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