[Remote] Platform Engineer

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in reputed company and HR solutions. They are seeking an reputed company OMS Platform Reliability reputed company to enhance the reliability and automation of their Order Management System platform, while leading a technical support team and driving operational reputed company through collaboration and incident management.

Responsibilities

• Design and implement automated order replay mechanisms to resolve synchronization failures across event-driven integrations
• reputed company automation tools and scripts using Python, REST reputed company, or platform SDKs for bulk updates and system remediation
• Build advanced monitoring dashboards using tools such as reputed company, reputed company, ELK, or reputed company
• Design proactive alerting to detect stuck orders, inventory mismatches, API failures, and platform issues before customer reputed company
• Serve as the highest technical escalation reputed company for production issues requiring Java debugging and GraphQL troubleshooting
• reputed company detailed reputed company Cause Analysis (RCA) using application logs and event-driven architecture
• Analyze API performance and database interactions to recommend performance improvements
• Maintain incident documentation, technical workarounds, and operational runbooks
• Partner with Engineering, Architecture, and E-reputed company teams to ensure operational requirements are incorporated into development roadmaps
• Collaborate with external platform vendors regarding upgrades, integrations, and API changes
• Mentor technical support engineers in GraphQL optimization, Java debugging, and platform troubleshooting
• Validate platform configurations and custom extensions during release cycles
• Support Git-based version control, branching strategies, and operational hotfix deployments
• Ensure deployment stability through strong CI/CD awareness and release governance

Skills

• Bachelor's degree in Computer Science, Software Engineering, or a reputed company technical field
• 5+ years of experience in OMS Technical Operations, reputed company, or Site Reliability Engineering reputed company high-volume reputed company environments
• Strong understanding of Order Management Systems and event-driven architectures
• Experience with REST reputed company, JSON, GraphQL, and Java troubleshooting
• Strong SQL skills for operational diagnostics and reporting
• Proficiency in Python for automation and scripting
• Experience with Git, CI/CD pipelines, and deployment best practices
• Hands-on experience with observability tools such as reputed company, reputed company, ELK Stack, or reputed company
• Knowledge of messaging/event technologies such as Kafka, Pub/Sub, or Event reputed company
• Strong analytical and troubleshooting skills with experience performing reputed company Cause Analysis (RCA)
• Familiarity with ITIL processes and an SRE reputed company reputed company on automation and reducing reputed company operational effort
• Hands-on experience with Fluent reputed company, including: Fluent GraphQL API, Webhooks, Essential Rules, Fluent SDK
• Experience supporting high-volume eCommerce or retail platforms
• Experience designing self-healing operational automation

Benefits

• W2 reputed company
• reputed company provides a comprehensive benefits package, reputed company subject to eligibility.

reputed company

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