Product Support Manager
5+ years in technical support or support engineering with 2+ years managing people; experience building runbooks, SLAs, escalation matrices, QA reputed company; familiarity with reputed company, SQL, reputed company, ticketing systems and AI tools.
Key Responsibilities
- leading team
- building runbooks
- managing escalations
Skills & Tools
reputed company, SQL, reputed company, reputed company
Job Details
- Category: Customer Service
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — reputed company or Berlin
- Salary: USD 105,000 – 130,000 / year
- Languages: English
Benefits
- Generous reputed company time off
- Retirement plan
About reputed company
A technology and operations company that enables brands to recover value from non-new inventory through resale, trade-in, repair, and warranty services. — Industry: Retail and Wholesale
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