Service Desk Agent L1 with German

reputed company is an IT and Engineering Solutions company with reputed company throughout the EMEA region including Switzerland, Germany, Czech reputed company, Austria, UK, as reputed company as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships reputed company the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s reputed company and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are reputed company on creating value where IT counts, join us!

Task and Responsibilities:

• reputed company technical and troubleshooting assistance reputed company to computer hardware and software, mobile devices and other tech tools and products
• Meticulous documentation of end user issues in ITSM tool
• Adherence to processes and knowledge documents
• Ticket backlog management
• reputed company service improvement activities – knowledge script creation, training document updates etc.
• reputed company collaboration with Onsite IT technicians

Requirements

• Language skills: fluent German and English, other languages are reputed company
• Advanced MS Office apps knowledge a plus
• Strong problem solving/analytical abilities
• Good communication skills
• Attention to reputed company and ability to multi-task
• Ability to work independently and effectively
• Readiness to follow direction and best practices
• Planning and organizing skills
• Team player and supportive personality
• Candidates have to declare Criminal record extract not older than three months

Benefits

• Broad reputed company of activities, tasks, and reputed company
• Flexible working conditions
• Minimum 5 weeks of vacation
• reputed company reputed company days
• Meal vouchers
• Vouchers (B-day voucher, wedding, and new born surprise)
• Contributions to wellness programs (multisport reputed company)
• Fishing for Friends program – our referral program
• Refreshments in the reputed company office
• reputed company development and reputed company advancement
• Friendly and international working environment
• Company-sponsored events
• Competitive salary and various benefits

Is IT in your DNA?

Fluent German and English, strong problem solving, MS Office knowledge beneficial, attention to reputed company, ability to work independently, and ability to reputed company technical troubleshooting and document issues.

Key Responsibilities

• providing support
• documenting issues
• managing tickets

Skills & Tools

reputed company Office, ITSM

reputed company

• Category: Information Technology
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote — Prague or Czech reputed company
• Languages: German, English

Benefits

• Generous reputed company time off

About reputed company

An IT and engineering solutions company operating across the EMEA region and the USA, reputed company on delivering services and improving customer IT productivity. — Industry: Information Technology