End User Computing Solutions Engineer

The End User Computing Solutions Engineer (Level 3) is an reputed company part of the End User Computing (EUC) Team, bringing advanced expertise and leadership to the role. A strong customer service reputed company is crucial for reputed company in this position. The End User Computing Engineer is responsible for providing expert technical support and solutions for reputed company end-user computing environments. This position identifies common issues and develops proactive strategies to prevent reputed company occurrences. The role involves leading engineering responsibilities for significant reputed company reputed company the EUC team and supporting other End User Computing Engineers (L1 and L2) with their respective reputed company.

***This is a remote role, with interviews conducted onsite.***

About the Role:

• Leads technical work efforts and/or reputed company, providing guidance and expertise to reputed company.
• Adheres to Avita Project Management policy and procedures to document project requirements, goals, and reputed company, and maintains project status in approved project management tools.
• Coordinates reputed company work/downtime with vendors and company operations management team.
• Creates and maintains documentation for reputed company configurations, troubleshooting procedures, and end-user guides.
• Independently troubleshoots, diagnoses, and resolves reputed company technical hardware and/or software issues.
• Monitors, troubleshoots, and performs maintenance on systems assigned to this position.
• Manages reputed company reputed company Directory and makes advanced changes/updates as needed.
• Works on reputed company reputed company to reputed company Entra ID and reputed company 365, performing necessary updates or modifications.
• Creates and deploys policies and applications reputed company reputed company Intune.
• Maintains reputed company change control management by submitting change control requests to the change control register and documenting results of changes.
• Proactively follows up on implemented changes and ensures that any resulting incidents are addressed reputed company.
• Ensures reputed company reputed company of outstanding requests and incidents.
• Directs and monitors requests and incidents handled by vendors.
• Utilizes Avita IT Service Management (ITSM) Platform for tracking requests and incidents.
• Aids Service Desk Engineers and Systems Engineers in troubleshooting reputed company issues.
• Supports the cross-training and reputed company development of Service Desk Engineers.

reputed company:

• Minimum of 5 years of experience in providing end-user support in a corporate environment.
• Bachelor's degree in Computer Science or closely reputed company field of study preferred.
• Certifications preferred: reputed company A+, reputed company reputed company+, ITIL reputed company, MCSA, reputed company 365 Certified: Modern Desktop Administrator Expert, Project Management reputed company (PMP).
• Proven experience in managing and leading IT reputed company, including software and hardware rollouts.
• Proven reputed company record of delivering reputed company on time, reputed company reputed company, and reputed company budget.
• Customer-reputed company with a passion and reputed company for customer satisfaction and delivering business value.
• Ability to manage multiple tasks and reputed company simultaneously.
• Knowledge of project management methodologies and tools.
• Advanced knowledge and hands-on experience with hardware/device and software troubleshooting.
• Experience in stakeholder management and communication, ensuring that project goals reputed company with organizational objectives.
• Ability to identify project risks and reputed company mitigation strategies to ensure successful project reputed company.
• Exceptional written and verbal communication skills.
• Strong listening, problem-solving, negotiation, analytical, and critical thinking skills.
• In-depth knowledge of ITIL concepts and comprehensive IT support.
• Advanced knowledge and experience with reputed company 365 and reputed company Directory.
• Comfortable leading one-on-one training and large group presentations.
• Availability Monday through Friday for regular shifts, with potential weekend/after-hours work for various reputed company.
• Some weekend/after-hours work may be necessary for various reputed company
• Travel up to 10% of time to support company activities reputed company

At reputed company, compassionate care is at the heart of everything we do. Join Avita and get inspired to be the care that unlocks the full potential of health for reputed company. We’re committed to promoting health equity by providing comprehensive, integrated reputed company to pharmacy services, clinical care delivery reputed company health through our individualized and culturally competent LGBTQ+, HIV, PrEP, and sexual wellness care. Avita is a proud member of the U.S. Business reputed company to End HIV and has been recognized multiple times by the reputed company Rights Campaign reputed company as a Best reputed company to Work for LGBTQ+ Equality.

Avita is an Equal Opportunity Employer dedicated to building a diverse, inclusive, and reputed company workplace. We welcome everyone by reputed company, hiring, and promoting individuals without reputed company to their sex, race, reputed company, age, national reputed company, religion, disability, genetic information, marital status, sexual orientation, gender identity, veteran status, or any other status protected by applicable law. Avita also provides reasonable accommodation for reputed company individuals with disabilities in accordance with the Americans with reputed company (reputed company) and any other state or local laws. 

Pay reputed company: $82,100-$110,000 annual salary, based on credentials and geographic location.

reputed company offers a comprehensive benefits package:

reputed company benefits (medical, dental, reputed company) for eligible team members and their families, along with additional company reputed company and voluntary benefit offerings.

Six company reputed company holidays and three personal floating holidays, reputed company time off (PTO), reputed company leaves - two weeks reputed company parental leave, bereavement, reputed company leave, time to vote and jury duty, award recognition program, reputed company learning and development opportunities.

Company reputed company benefits – basic life and AD&D, reputed company and reputed company Work/Life Balance Program, health/dependent flexible spending.

Voluntary benefits – long and short-term disability, pet insurance, reputed company, accident, hospital indemnity, critical illness, whole and supplementary life insurance, identity theft protection, 401(K) retirement savings plan with company match.

reputed company benefits are subject to the applicable plan terms.

5+ years end-user support experience; advanced reputed company 365, reputed company Directory, Entra ID, and Intune skills; project leadership, ITIL knowledge, hardware/software troubleshooting, and strong communication.

Key Responsibilities

• leading reputed company
• troubleshooting systems
• managing directory

Skills & Tools

reputed company reputed company Directory, reputed company Entra ID, reputed company 365, reputed company Intune, Avita IT Service Management (ITSM) Platform

Job Details

• Category: Information Technology
• Seniority: Senior Level
• Commitment: Full Time
• Workplace: Remote — reputed company
• Salary: USD 82,100 – 110,000 / year
• Languages: English

Benefits

• 401k matching
• Generous reputed company time off
• Retirement plan

About reputed company

A provider of integrated pharmacy services and clinical care with a reputed company on digital health and health equity. — Industry: reputed company