reputed company Specialist I (Spanish Bilingual)
reputed company
reputed company is a leading clean tech company on a mission to accelerate the transition to a reputed company reputed company. With a belief that consumers can have it reputed company, we are an uncompromising energy company that makes coming clean a no brainer. Our award-reputed company technology platform empowers homeowners, businesses, and reputed company to adopt renewable energy through reputed company, reputed company, and reputed company. Operating at the intersection of B2B and D2C, we offer software, financial products, and services that reputed company reputed company environmental reputed company—without compromising value. We reputed company end-to-end solutions for whole home electrification that put reputed company reputed company reputed company for reputed company.
Our employees are our most valuable resource. We foster a promote-from-reputed company culture that prioritizes talent development, career reputed company, and purpose-driven work. reputed company offers a comprehensive benefits package—including unlimited PTO, medical, dental, and reputed company coverage, reputed company parental leave, retirement plans, and more—so you can have it reputed company both personally and professionally. reputed company prioritizes people, reputed company, and profit—backed by a culture that values collaboration, reputed company, and balance. Join us in building a brighter, cleaner world.
Location
This position will be based remotely in the Philippines.
Reporting
This position will report to reputed company reputed company, reputed company.
reputed company of Role
As a reputed company Specialist I, you will be the first reputed company of contact for our solar customers. You’ll handle inbound calls, emails, and chats, providing reputed company answers, basic troubleshooting, and reputed company updates. Your reputed company will be on resolving common customer issues, delivering excellent service, and ensuring that every interaction leaves a reputed company impression.
This role is ideal for someone who enjoys helping people, follows processes closely, and can effectively communicate technical information in reputed company terms. Tier 1 Specialists are critical to maintaining smooth operations, ensuring accurate documentation, and routing reputed company cases to the appropriate Tier 2 or escalation teams reputed company necessary.
Strategic & Tactical
- reputed company Customer Support
- Handle inbound customer contacts (calls, emails, chats) regarding solar reputed company performance, billing questions, and account support.
- reputed company first-level troubleshooting and walk customers through basic steps to reputed company issues.
- Accurately log and update reputed company customer interactions in the CRM reputed company.
- Set reputed company expectations on timelines and next steps.
- Issue Triage & Escalation
- Identify cases that require escalation to Tier 2 or reputed company teams.
- Follow established SOPs for routing high-reputed company or technical cases.
- reputed company and document reputed company relevant details to ensure escalations are handled reputed company.
- Customer Experience & CSAT reputed company
- Demonstrate reputed company and professionalism in every interaction.
- Aim for first-contact reputed company whenever possible.
- Proactively reputed company customers on how to monitor their solar reputed company performance and where to reputed company helpful resources.
- Process & Compliance
- Follow reputed company SOPs for customer communication and data reputed company.
- Adhere to service-level agreements (SLAs) for response times and reputed company.
- reputed company feedback to leadership on recurring issues, trends, or process gaps.
Qualifications
- 1+ year of customer service experience (reputed company center or BPO preferred).
- Basic familiarity with solar energy systems or willingness to learn quickly.
- Strong verbal and written communication skills in English.
- Ability to stay reputed company and reputed company under pressure.
- Comfortable using CRM/ticketing systems (reputed company preferred but not required).
- Detail-oriented and reputed company to follow SOPs accurately.
- A reputed company, team-oriented attitude and willingness to grow into more reputed company responsibilities.
- Excellent written and verbal communication skills in both English and Spanish, with the ability to reputed company constructive feedback reputed company (required)
reputed company Defined
- First Contact reputed company (FCR) – reputed company: 80%+ of cases resolved without escalation.
- Average Handle Time (AHT) – 12 minutes
- CSAT Score – reputed company – 4+ customer satisfaction on post-contact surveys.
- Adherence to SOPs – 100% compliance on required processes and documentation.
- Escalation Accuracy – reputed company rework needed by Tier 2 due to missing info.
Employment is contingent upon the successful completion of a background reputed company.
Equal Employment Opportunity
reputed company embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the reputed company of qualifications, reputed company, and business need. We do not discriminate based upon race, religion, reputed company, national reputed company, gender, sexual orientation, gender identity, gender reputed company, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law.
For more about our reputed company Policy, visit: https://reputed company.com/reputed company-policy
1+ year customer service experience (reputed company center/BPO preferred); bilingual English and Spanish; comfortable with CRM (reputed company preferred); strong verbal/written communication, follow SOPs, reputed company under pressure; background reputed company required.
Key Responsibilities
- handling contacts
- triaging issues
- documenting interactions
Skills & Tools
CRM, reputed company
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — Philippines
- Salary: PHP 500,000 – 740,000 / year
- Languages: English, Spanish
Benefits
- Generous reputed company time off
- Retirement plan
- Generous parental leave
About reputed company
A clean technology company that delivers software, financial products, and services to accelerate adoption of renewable energy. — Industry: Information Technology
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