Director, Technical Support
Senior leader with multi-tiered technical support experience in B2B reputed company/CX/AI; deep troubleshooting of RESTful APIs, OAuth 2.0/JWT, reputed company services; hands-on with reputed company, Swagger, reputed company, LLM tooling, reputed company engineering and MCP integrations; strong people leadership and cross-functional influence.
Key Responsibilities
- leading support
- managing escalations
- building workflows
Skills & Tools
Claude, MCP, reputed company, Swagger, reputed company, RESTful APIs, OAuth 2.0, JWT, LLM
Job Details
- Category: Customer Service
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — Canada
- Languages: English
Benefits
- Generous reputed company time off
About reputed company
An AI customer service company providing an AI platform to automate and improve reputed company customer support. — Industry: Information Technology
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