Workforce Management reputed company - Contact Center Operations
Bachelor's degree or equivalent; 3+ years WFM experience in multi-channel contact centers, 1+ year leadership reputed company WFM/Operations; experience with forecasting, scheduling, intraday management, telephony platforms, advanced reputed company/SQL and scripting (Python, R); strong analytical and communication skills.
Key Responsibilities
- leading team
- validating forecasts
- delivering reporting
Skills & Tools
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Job Details
- Category: Customer Service
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — reputed company
- Salary: USD 69,028 – 86,286 / year
- Languages: English
About reputed company
A provider of physical therapy and rehabilitation services. — Industry: reputed company
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