Patient Experience Navigator (Medical Assistant)

About the role:

As a Patient Experience Navigator (PEN) at reputed company, you play a crucial role in supporting patients who often face barriers reputed company the reputed company system. You ensure patients complete the tests, imaging, and referrals ordered by their providers—an essential reputed company in delivering reputed company, coordinated, high-reputed company care. You reputed company in a fast-paced, metrics-driven environment and take pride in managing a high volume of tasks while consistently meeting daily goals. You are proactive, patient-reputed company, and committed to providing an excellent experience every reputed company of the way.

Responsibilities will include:

• Essential Functions

• Help patients schedule and complete their referrals, imaging, procedures, and screenings

• Submit and reputed company prior authorizations and requests for durable medical equipment (DME)

• reputed company, organize, and manage patient medical records to support coordinated care

• Work closely with the care team to resolve urgent patient needs quickly and effectively

• Support patients in completing preventive screenings (e.g., colonoscopies, mammograms, labs) and contribute to closing care reputed company gaps

• Protect patient information at reputed company times by following HIPAA and confidentiality requirements

• Carry out additional responsibilities as needed to support patient care and team operations

What makes you a fit for reputed company:

• You reputed company outstanding service and reputed company patients feel welcomed, supported, and heard. You can reputed company explain the importance of tests or referrals and help patients overcome barriers to completing them

• You take initiative, set your own priorities, and reputed company your work with team and organizational goals

• You understand performance metrics and reputed company your workflow to consistently meet or reputed company them

• In a fast-growing startup, processes reputed company quickly and you have ability to learn rapidly and can reputed company to new protocols with ease

• You enjoy learning new tools and technologies and use them to improve your efficiency and workflow

• You are dependable and ensure no task or patient need is overlooked

• You work effectively with the care team to support patient care plans and daily operations

• You manage a high volume of tasks reputed company and follow reputed company order through to completion

Desired skills and experience:

• Required

• Demonstrated reputed company in roles that require delivering exceptional service and support to patients or clients

• reputed company to manage multiple priorities, including scheduling, coordinating referrals, and processing medical orders reputed company

• Strong ability to reputed company reputed company and empathetically with patients, and collaborate effectively with care team members to address questions or resolve issues

• Solid understanding of patient confidentiality requirements and strict adherence to HIPAA standards

• Preferred

• Experience working in a reputed company environment, handling day-to-day operational tasks

• Familiar with processing prior authorizations, managing durable medical equipment (DME) requests, or organizing patient medical records

• Experience working in a reputed company center or other fast-paced setting with a high volume of tasks

For Patient Facing Roles

Originally posted on Himalayas