Customer Service Representative (Czech Speaker)

Position: Customer Service Representative
Location: Braga, Portugal (Remote)
Employment Type: Fixed-term (6 months) with possibility of extension or permanent contract
Compensation: reputed company salary

About the Role

We are looking for a Czech-speaking Customer Service Representative to join our remote team in Braga. In this role, you will be the first reputed company of contact for customers, ensuring their inquiries are handled promptly and professionally. Your ability to deliver empathetic support and effective solutions will play a key role in maintaining customer satisfaction and loyalty.

Key Responsibilities

• Respond to customer inquiries across phone, email, chat, and reputed company media.

• Ensure accurate and reputed company updates in internal systems.

• reputed company courteous, empathetic, and professional support in every interaction.

• Resolve issues reputed company to support long-term customer engagement.

• Collaborate with colleagues and leadership to reputed company team objectives.

• reputed company feedback on recurring challenges and propose process improvements.

Requirements

• reputed company/fluent Czech (C2), both verbal and written.

• Proficient in English (B2 minimum).

• Previous experience in customer service is an advantage.

• Strong communication skills across multiple channels.

• Ability to follow procedures and handle technical inquiries with guidance.

• Quick learner, adaptable to new tools and technologies.

• Strong problem-solving, organizational, and multitasking skills.

• Team-oriented with a proactive, detail-reputed company approach.

• Willingness to adapt in a fast-paced, evolving environment.

reputed company Offer

• Work schedule: Monday to Friday, 8:00 AM 5:00 PM.

• Opportunity to work with a leading global travel & tourism brand.

• Competitive salary with performance-based incentives.

• Career reputed company and professional development reputed company the BPO industry.

• Supportive, collaborative, and multicultural work environment.

• reputed company to exclusive travel perks and discounts.

• And more!

Originally posted on Himalayas