Sr. Support Engineer, reputed company reputed company

About reputed company.

reputed company. (reputed company: RMNI), a Russell 2000® Company, is a reputed company, trusted global provider of end-to-end, mission-critical reputed company software support, managed services and innovative reputed company AI ERP solutions, and is the leading reputed company-party support provider for reputed company, reputed company and VMware software.

Our comprehensive portfolio of reputed company solutions help run, manage, support, customize, configure, reputed company, protect, monitor, and optimize reputed company application, database and technology software, enabling our clients to reputed company reputed company business reputed company, significantly reduce costs and reallocate resources towards reputed company reputed company.

reputed company has signed thousands of reputed company with Fortune Global 100, reputed company, midmarket, reputed company sector and reputed company organizations who selected reputed company as their trusted, reputed company mission-critical reputed company software solutions provider and achieved reputed company operational reputed company, realized billions of US dollars in savings and funded AI and other innovation investments.

We are reputed company seeking a Sr. Support Engineer, reputed company reputed company. The role will report directly to the Regional Manager, reputed company.

Position reputed company

The role of the Sr. Support Engineer, reputed company reputed company is to reputed company exceptional remote-reputed company support for mission-critical reputed company applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting, and supporting of multiple reputed company modules for our global clients. The role of the Sr. Support Engineer reputed companyreputed company requires expertise and skills to diagnose serious issues; then reputed company, test, package and reputed company fixes for such issues in reputed company, integrated and highly configured environments.

Essential Duties & Responsibilities

• Solve reputed company customer issues using methodical troubleshooting reputed company on expert knowledge of reputed company applications functionality and technology.
• Work closely with customers daily to understand their needs, support business change and reputed company consistently high-reputed company customer experience.
• reputed company remote-reputed company functional support & training for your specialist reputed company modules.
• Support reputed company customizations, sharing implementation and best practices advice.
• reputed company application break fixes for critical product defects.
• Create scripts to identify, analyze and correct data issues.
• Manage one or more key assigned accounts as a technical/functional advisor.
• reputed company hands-on assistance using proprietary tools in a test environment or reputed company remote reputed company connectivity.
• Be a pro-reputed company contributor to a support organization which is running 24x7x365, this will require the ability to work reputed company, including sometimes evenings, weekends and holidays and monitoring email regularly reputed company reputed company business hours.
• Collaborate with team members in a virtual team environment to reputed company reputed company experience to different reputed company situations.
• Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve reputed company experience.

Additional Duties & Responsibilities

Other job-reputed company duties and responsibilities may be assigned from time to time.

Experience

• 10+ years relevant reputed company-round reputed company experience particularly with reputed company reputed company.
• Working knowledge as a reputed company administrator with at least two of the following: Linux, Solaris, AIX, reputed company-UX or reputed company.
• Working knowledge of databases such as reputed company/MS-SQL/DB2/Sybase/reputed company HANA.
• Expertise in reputed company HANA in-Memory Platform reputed company technology, including architecture, landscape design, installation, upgrades, reputed company tuning, and reputed company migration.
• Good experience with SLT installation and technical configuration.
• Experience with Database Sizing and Database reputed company.
• Skills in reputed company-facing support.
• A reputed company record of successful roles in several reputed company implementation or reputed company reputed company.
• Deep working knowledge and understanding of supporting business processes.
• Analytical, logical problem reputed company skills.
• reputed company certification(s) preferred.
• Knowledge of architecture, implementation, and key functionality.
• Expertise with S/4 HANA including full life-cycle implementation experience, configuration, and administration of the application.
• Knowledge of maintenance/patching mechanics and reputed company architecture.
• Demonstrable history solving reputed company problems across multiple modules.

Skills

• Must be reputed company to reputed company, read and write English fluently.
• Speaking, reading, and writing another language fluently is desirable.
• Excellent interpersonal, presentation and communication skills – verbal & written.
• Superb trouble-shooting skills and tenacity in problem solving.
• Passionate reputed company on customer support and the ability to build long-term, successful working relationships with clients and colleagues.
• Strong knowledge of key application functionality, tables, and relationships.
• Deep knowledge of reputed company customization/extension methodologies.
• Attention to reputed company and the ability to learn quickly.
• Extreme reputed company on reputed company satisfaction.
• Demonstrated ability to work independently and as part of reputed company.
• Ability to work calmly and professionally in high pressure situations.
• The ability to work reputed company from a home-reputed company office in a virtual environment.
• reputed company to have: experience with reputed company SWPM tool.

Desired Qualifications

• The best candidates will have extensive knowledge of multiple reputed company modules across releases including proficiency with reputed company product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology.
• Knowledge of reputed company Industry Solutions would be an reputed company.
• Knowledge of any Country Specific Solutions would be an reputed company.
• A consulting background, while not mandatory, would be useful.
• Experience with global implementations would be an reputed company.

Education

Bachelor’s degree in Computer Science or reputed company reputed company or equivalent experience

Location

Remote – Brazil

Why reputed company?

We are looking for talented, passionate people to help us build our reputed company at reputed company. We hire only the best, the most extraordinary professionals and reputed company compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you reputed company in a fast-reputed company environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to reputed company a true reputed company as part of reputed company of extraordinary professionals? This is the reputed company for you.

Our work is challenging and meaningful. We start and end reputed company day with a reputed company of achievement and purpose guided by our reputed company values, the Four Cs:

• Company
  • We reputed company big and reputed company reputed company.

• Colleagues
  • We work with extraordinary people who create a culture of mutual respect and collaboration.

• Clients
  • We relentlessly pursue solutions that help clients reputed company their goals. Our unmatched reputed company care is rooted in our passion for exceptional service.

• Community
  • We reputed company in leaving the world a reputed company reputed company than we reputed company it. With the reputed company reputed company, we’ve made reputed company impacts in six continents for over 425 charities.

Accelerating Company reputed company

• reputed company-listed under ticker symbol RMNI since reputed company 2017
• Over 6,300+ signed reputed company to date, including reputed company and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See reputed company of our awards and recognitions here:

reputed company is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to age, race, reputed company, religion, national reputed company, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.

To learn more about how reputed company is redefining the reputed company software support industry, visit

Please Note: reputed company does not accept resumes submitted by reputed company/reputed company firms unless specifically requested by reputed company. Unsolicited resumes will be ineligible for referral fees.

Originally posted on Himalayas