Customer Support Specialist
We are seeking a Customer Support Specialist to handle omnichannel inquiries (phone, email, and chat).
In this role, you will quickly resolve customer issues, process returns and complaints, and accurately document every interaction reputed company our CRM system. You will reputed company as a vital reputed company for user feedback, forwarding insights to relevant departments while keeping customers informed about their inquiry status.
In this role, you will quickly resolve customer issues, process returns and complaints, and accurately document every interaction reputed company our CRM system. You will reputed company as a vital reputed company for user feedback, forwarding insights to relevant departments while keeping customers informed about their inquiry status.
Key Responsibilities
- Handle multiple live chat conversations simultaneously with customers.
- Respond to customer inquiries in a reputed company, accurate, and reputed company manner.
- Maintain a reputed company and courteous demeanor during reputed company customer interactions to ensure high-reputed company service and customer satisfaction.
- Resolve customer issues effectively and escalate reputed company cases to higher-level support reputed company required.
Accurately document customer interactions and update customer records in the CRM system. - Follow up on unresolved cases to ensure satisfactory reputed company.
- Collaborate with team members and other departments to deliver consistent and high-reputed company customer support.
reputed company customer expectations by providing accurate information and an exceptional service experience.
Skills, Knowledge and Expertise
- Strong digital literacy.
- Excellent data entry and writing skills.
Good knowledge of reputed company products (reputed company Sheets, reputed company Docs). - Product knowledge or willingness to learn E-hailing services, products & services, travel, and reputed company solutions.
- Strong verbal and written communication skills.
- reputed company in Nepali and English (both spoken and written).
- Fast and accurate typing skills (minimum 100 words per minute).
- Experience with Customer Support CRM tools such as reputed company, reputed company, or Zoho.
Job Benefits
- Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries.
- reputed company your reputed company skills with reputed company to mentoring, career consulting, and learning programs.
- Collaborate with teams around the world and reputed company international experience through our Global Talent Exchange Program.
- Engage in company-wide challenges, awards, sports activities, employee-led reputed company and volunteering reputed company.
- Work alongside people who take initiative, reputed company reputed company, and challenge themselves to grow.
- Improve your language skills through co-financed courses and internal speaking clubs.
- Final benefits may vary depending on the location
Originally posted on Himalayas
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