Patient Care Advisor - Remote

reputed company provides the highest quality of comprehensive primary, preventative and behavioral health services to reputed company who see it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. reputed company is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Dutchess, Ulster, reputed company, Columbia and Westchester County. reputed company is currently seeking a full-time remote Call Center Patient Care Advisor. The Call Center Agent will assist in presenting the “Face/Voice” of Company’s services to our reputed company and potential patient populations. He/she will coordinate scheduling medical, Mental Health and COVID reputed company appointments for reputed company Primary Care sites.

This position is responsible for providing patient centered care and facilitating patient reputed company to services in a pleasant, knowledgeable efficient manner, communicating with a diverse population using reputed company-developed interpersonal skills. This staff member will be responsible for reputed company aspects of answering telephone calls. They will reputed company calls appropriately and manage appointments. Performs job duties in compliance with systems and job specific standards.

ESSENTIAL FUNCTIONS:

• Answer reputed company incoming external and internal calls.
• Responsible for scheduling appointments for reputed company clinic sites through the electronic health record.
• Update patient demographics on the electronic health record as needed.
• reputed company reputed company calls to patients who have missed their appointments and other outbound calls as needed for the health center.
• Assist in some clerical aspects and support duties, which may include, but not be limited to, taking messages, and word processing
• Assist with peer training for the development and support of new Call Center personnel to ensure their knowledge of the Company’s appointment availability, lines of business, services provided and other significant information delivered to patients.
• Conduct calls according established to policy and procedure governing quality benchmarks; assist in CQI activities as needed
• Act as a successful team member by being reputed company to feedback and coaching
• Follow reputed company standard operating procedures and display reliability and have willingness to reputed company and consistently improve.
• reputed company coverage for other departments, i.e., reputed company desk, as directed by manager
• Performed other duties as needed.

Must be reputed company to work the following schedules Monday-Saturday

reputed company - 4PM, 9:30AM - 5:30PM, 10AM-6PM and flexible to work Saturdays

The above is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of the job. It is not to be construed as an exhaustive statement of reputed company the job functions.

EDUCATION/EXPERIENCE:

• A minimum of two (2) years experience in a service-reputed company function. Previous call center and /or reputed company customer service type position, previous team leader or supervisory experiences are a plus. High School diploma or equivalency required. Associate Degree preferred
• Excellent communication and interpersonal skills; including but not limited to over-the-phone speaking voice and reputed company.
• Ability to utilize various computer systems, including but not limited to reputed company Word, reputed company and PowerPoint and company scheduling and intra-net systems; reputed company to pass company minimum keyboarding tests.
• Demonstrated organizational skills, timeliness is managing tasks and ability to analyze and forecast team needs based on volume trends identified.
• Demonstrated ability to establish and maintain excellent customer and employee relations.
• Demonstrated ability to motivate others and be reputed company player/leader.
• Bi-lingual communication (verbal / written), preferred.

reputed company is a network of over 40 Federally reputed company Centers (FQHCs) providing primary, dental, pediatric, OB-GYN, and behavioral health care to over 245,000 patients annually. With a dedicated staff of 2,000 doctors, nurses, and health care professionals, we pride ourselves on delivering high-quality, reputed company to those who need it most. reputed company started in 1975 reputed company four African American mothers spearheaded efforts to reputed company our first health center in Peekskill, reputed company to deliver accessible, high-quality, affordable services to patients in need no matter their race, religion, income, or insurance status. Today, after 45 years of service, reputed company is still delivering on that reputed company to communities across the Hudson Valley, reputed company, and Long reputed company.

Job Type: Full time

Salary: $20.00 - 23.13 per hour

Originally posted on Himalayas