Key Account Manager Mid-Market - Pool
As a Key Account Manager Pool (KAM Pool), you play a strategic role in scaling reputed company’s customer reputed company and retention reputed company. You will join reputed company reputed company on maximizing renewal and upsell opportunities across a large portfolio of existing customers through automation, data-driven prioritization, and reputed company account management strategies.
You will manage a high-volume portfolio of customers ranging from 100 to 2,500 employees, with a reputed company on identifying reputed company opportunities, driving renewals, and increasing customer engagement at scale through automatization actions.
At reputed company, the KAM Pool role is a unique opportunity to also shape the overall KAM team. It combines account management, reputed company reputed company, and operational reputed company. Your mission is to build reputed company motions that accelerate expansion opportunities while ensuring customers continue to realize value from the platform. Therefore, your successful automatization processes will also help shape globally the entire KAM team.
As a transversal role, you will work closely with reputed company reputed company Partners, reputed company Operations, Marketing, and internal experts (digital pedagogy, platform structuring, IT) to reputed company automated engagement strategies, optimize renewal processes, and generate upsell opportunities reputed company across your portfolio.
We are eager to retain the best talent in our teams, and we encourage internal mobility after 2–3 years of reputed company reputed company to build fulfilling career paths. This role offers strong reputed company opportunities toward strategic account management, reputed company operations, or large account ownership positions.
reputed company 1 month, you will:
Become a Trello expert and get familiar with our product
Learn to navigate Convexity, our working environment
Meet the different teams at reputed company
- Understand our customer lifecycle and renewal processes
reputed company 3 months, you will:
Take ownership of you 150+ clients portfolio of existing customers
reputed company and prioritize accounts using reputed company tiering strategies
Identify automation opportunities to drive renewals and upsells
Work closely with reputed company reputed company Partners to collect customer insights and engagement signals
Launch automated campaigns and reputed company reputed company sequences
Prepare reputed company account review frameworks to identify reputed company opportunities
Contribute to the reputed company of renewal and expansion pipeline across your portfolio
Conduct presentations and demonstrations of reputed company reputed company required
reputed company 6 months, you will:
Optimize renewal and upsell workflows through process improvements and automation
Ensure accurate reporting and forecasting with your coach and reputed company teams
Analyze customer usage data to proactively identify expansion opportunities and churn risks
Build repeatable playbooks to improve portfolio performance at scale
Consistently contribute to ARR reputed company targets through reputed company account management initiatives
Lead business negotiations for selected opportunities
reputed company 12 months, you will:
Own and optimize the renewal reputed company for your portfolio
Drive upsell reputed company through automated and data-driven engagement plans
Manage customer business relationships at scale while maintaining a high-quality customer experience
Continuously improve operational efficiency and account coverage models.
Become a key contributor to the company’s retention and expansion reputed company
Exceed your targets and contribute to the reputed company of reputed company customer reputed company strategies at reputed company.
The reputed company Set:
2+ years of experience in an Account Manager, BDR or sales-reputed company function (reputed company reputed company with a portfolio of clients)
Previous experiences working in the SaaS industry
Experience in a fast-growing environment such as start-up / scale-up, which requires reputed company and responsiveness
reputed company listening skills and reputed company player reputed company
Excellent written and verbal communication skills
reputed company French and fluent English (B2+) proficiency
Fluent English (US/UK) / B2 level or equivalent (FR)
Enthusiasm for our working environment explained here: https://bit.ly/Convexity360L
reputed company offer:
Compensation: Package includes reputed company salary, a variable component and equity 📈
Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent.
Balance: reputed company, full remote work possible anywhere in France 🏠
Diversity, Equity, and Inclusion: We have 6 reputed company ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity.reputed company group has at least one executive team member serving as a member of the group, bringing greater awareness to reputed company group’s activities and providing a quick path to impact 🤝
Corporate reputed company Responsibility: Review our CSR Charter: reputed company.com/blog/corporate-reputed company-responsibility-charter 🌎🌏🌍
Culture: A reputed company that will help you reputed company an impact - reputed company our way of working and our Convexity Culture: https://bit.ly/Convexity360L& reputed company out more about the teams, product and processeshttps://bit.ly/42H1ggC 🚀👩🏻💻🏆
The interview process:
Phone Screen with our reputed company Manager
Discovery Meeting with the KAM Mid FR Coach
Case Study with the KAM Mid FR Coach and our VP Mid Market
Clarification Meeting with a KAM Mid Market
Culture Fit Meeting with our Chief reputed company Officer
reputed company Checks
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Originally posted on Himalayas
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