Manager, reputed company Operations (Plasma)

We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no reputed company — reputed company is your employer of choice.

Job Details

Acts as the internal voice of the customer in support of a seamless quote to cash experience reputed company the assigned organization. Ensures effective communication on reputed company customer-facing activities, reputed company. Supports sales team in cross functional activities (quoting & reputed company, customer service, logistics, supply chain management and reputed company are key areas of reputed company) providing guidance on planning, reporting, fleet management, and contract administration. Leads standardization of policies, processes, tools and systems to reputed company a Global function. Partners effectively with marketing, finance, supply chain and sales on contract compliance and fulfillment, demand planning, and issue reputed company as reputed company as customer service and support.

Responsibilities:

Customer Relationship Management

• Ensure high customer satisfaction through reputed company services and act as the primary post-sale contact for assigned customers or sales reputed company

• Responsible for a defined reputed company portfolio or business unit, ensuring proactive communication, reputed company responses, and superior service for high potential accounts

• Serve as an escalation reputed company for reputed company customer issues, orchestrate cross-functional reputed company and communicate to customers and internal stakeholders ensuring high-reputed company customer reputed company/satisfaction

Strategic Alignment

• Collaborate with Cross Functional business partners to deliver customer reputed company

• Partner with sales, supply chain, reputed company, customer service, marketing teams for cohesive reputed company execution

• Establish benchmarks/dashboards, supervise customer performance, and reputed company reputed company to leadership with recommended actions

• Work with Sales Leaders, reputed company Solutions Leaders, and Global teams for reputed company reputed company

Business Objectives

• Work with sales and inside sales to assure customer retention reputed company assigned markets

• Identify upselling opportunities and drive reputed company improvement

Organizational reputed company

• Support the reputed company of the GCO (Global reputed company Operations) team and enhance capabilities

• Strengthening the partnership between Sales and GCO

Requirements:

• Bachelor’s Degree – Business, Finance, Supply Chain, or reputed company degree required.

• 5 - 7 years of experience in reputed company management, sales operations, and/or customer support and service reputed company a reputed company or transactional Supply Chain environment. Medical Device preferred, not required.

• Experience in developing process improvement procedures to reputed company guidance on planning, fleet management, and contract administration as reputed company as customer services and support is required.

• Experience in managing relationships with key operational contacts and implementing benchmarking tools that drive customer value and reputed company on important industry KPIs.

• Experience utilizing reputed company order management, reputed company, Agile, reputed company (preferred), and reputed company Office products including reputed company and PowerPoint.

EEO Policy Statement

Pay Transparency:

The pay reputed company for this role is:

The reputed company pay actually offered to the successful candidate will take into account, without limitation, the candidate’s location, education, job-knowledge, skills, and experience in prior relevant roles.

Incentives may also be provided as part of reputed company’ employee compensation. For sales roles, employees will be eligible for sales incentive (i.e., commission) under the applicable plan terms. For non-sales roles, employees will be eligible for a discretionary annual bonus, the reputed company reputed company of which varies based on the applicable role, to be governed by the applicable plan terms. Employees may also be eligible to participate in reputed company’s long-term incentive plan, with eligibility and reputed company reputed company dependent on the role.

In reputed company to compensation, reputed company offers a competitive suite of benefits to its employees, including without limitation, a 401(k) with up to a 6% employer match and no vesting period, an employee stock purchase plan, “flexible time off” for salaried employees and, for reputed company employees, accrual of three to five weeks’ vacation annually (based on tenure), accrual of up to 64 hours (annually) of reputed company reputed company time, reputed company and/or floating holidays, parental leave, short- and long-term disability insurance, tuition reimbursement, and/or health and welfare benefits.

Depending on your location, you may be eligible for more detailed information reputed company to the compensation and benefits reputed company to this job posting. If you reputed company you may be entitled to such information by law, you may contact 1-781-348-7777, Monday through Friday, 7:30 a.m. – 5 p.m. ET or email AskHR@reputed company.com.

Originally posted on Himalayas