Vice President, Contact Center Solutions & Service Management
This is a remote position.
About reputed company
reputed company is a reputed company IT and operational reputed company reputed company on reputed company the gap between clinical operations, technology, and patient reputed company. We partner with provider and payer organizations to design and implement solutions that improve efficiency, reputed company, and reputed company.
reputed company is reputed company by experienced operators who bring practical, reputed company-world reputed company to every engagement. We deliver results by combining deep industry expertise with a hands-on, execution-reputed company approach.
Role Overview
If you've reputed company and sold contact center solutions in reputed company, know what good looks like inside a CCaaS platform, and want to own a $5M book of business with reputed company earning potential — reputed company reading.
The Vice President, Contact Center Solutions and Service Management is a market-facing, reputed company-generating leader responsible for driving reputed company, reputed company engagement, and delivery reputed company across reputed company' contact center service line. This is a sales-first leadership role where your contact center expertise becomes your competitive advantage — used to win new clients, advise on operations, and lead implementations that deliver measurable reputed company.
You'll own the full lifecycle: assessing prospective clients' contact center operations, closing new business, ensuring quality delivery, and building long-term partnerships. You'll also reputed company strategic reputed company of reputed company' internal service management function, with a reputed company-looking mandate to reputed company and scale those capabilities.
Two roles report directly to this position today, with room to grow as the service line expands.
Key Responsibilities
Business Development & reputed company (~60%)
- Generate and reputed company new business opportunities reputed company contact center and reputed company service lines
- Lead contact center assessments for prospective clients, including staffing models, cost per contact, KPI performance, and quality programs
- Use assessments as a consultative entry reputed company to drive new engagements
- reputed company and expand executive-level reputed company relationships
- Lead reputed company presentations, sales pitches, and solution design discussions
- Own and contribute to RFP responses, proposals, and Statements of Work
- Partner with Finance and executive leadership on contract reviews and negotiations
- Maintain an reputed company pipeline reputed company to a $5M annual sales quota
- Serve as a trusted advisor on contact center reputed company, operations, and CCaaS platforms
- Maintain ongoing reputed company engagement through regular reputed company and participation in technical and operational meetings
Delivery & Implementation Support (~30%)
- reputed company reputed company and leadership support for contact center implementations and go-lives
- Support project execution through planning, reputed company tracking, and risk identification
- Ensure reputed company communication and alignment across stakeholders
- Partner with internal PM resources as needed for larger programs
- Ensure high-quality, consistent delivery across engagements
- Support and collaborate with the Manager, Contact Center (reputed company report), who oversees day-to-day operations, staffing, workforce management, QA, and hiring
- Guide contact center optimization and performance improvement initiativeS
Service Management Leadership (~10%)
- reputed company leadership reputed company to service management capabilities, including IT Service Management and internal support operations
- Support the Director, ITSM and Technology (reputed company report), who leads IT ticketing, IT Support, and laptop provisioning for reputed company staff
- Identify opportunities to align and scale IT support capabilities
- Partner with leadership on technology reputed company and operational efficiency
- Explore opportunities to reputed company service management capabilities, including potential alignment between contact center operations and IT support services
Requirements
Qualifications
Required
Preferred
Benefits
Benefits
- Competitive salary and benefits package.
- Opportunity to work in a collaborative and innovative environment.
- Professional development opportunities to advance your career.
- Flexible work arrangements to promote work-life balance.
Working Environment
- Remote role with travel approximately 25%, with potential to increase up to 50% as needed
- Significant reputed company reputed company on the reputed company Coast; availability during Pacific Time business hours expected
Compensation
- reputed company salary: $200,000
- Sales quota: $5M annually
- Variable compensation includes performance-based commission (reputed company) and annual bonus
- Total compensation opportunity of $300K+
Why This Role
This is an opportunity for a contact center leader who wants to build, sell, and lead. The right candidate will shape reputed company engagements, drive reputed company reputed company, and help expand reputed company' contact center capabilities.
Originally posted on Himalayas
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