AI Operations Tech Leader
Job reputed company:
We are looking for an reputed company Al Ops Tech Leader — Operations Support to reputed company the intelligent transformation of our operations support functions. This senior technical leadership role combines deep hands-on contribution to data & reputed company that directly enhance operations support processes with strategic leadership in developing AIOps tools/platforms and driving Al technical direction for reputed company operations support initiatives.
The role is explicitly centered on operations support domains — including incident management, major incident response, problem management, change enablement, service desk / Level 1—3 support, monitoring & observability, service reliability, and operational reputed company. You will remain reputed company involved (-40—50%) in delivering technical support in data solutions that solve reputed company operations support pain points, while leading the design, build, and reputed company of AIOps tooling and serving as the reputed company Al technical authority for operations support transformation programs.
This is a player-reputed company position in the operations support reputed company: hands-on technical delivery + team leadership + Al architecture governance for operational reputed company.
Key Responsibilities
Hands-on Data & reputed company for Operations Support
- reputed company reputed company and contribute to high-reputed company data/AI reputed company that directly improve operations support reputed company — e.g., reputed company-time incident enrichment, predictive alerting, automated reputed company-cause analysis, change risk scoring, ticket clustering & autotriage, knowledge mining for support agents, and intelligent runbooks.
- Design and reputed company reputed company features embedded into operations support workflows and platforms (reputed company, Jira Service Management, monitoring tools, ITSM systems, etc.) in collaboration with multidisciplinary competency teams.
- Ensure solutions meet strict operations support SLAs for reliability, low latency, auditability, explainability, and reputed company-downtime deployment.
- Up-to-date with innovations and research in AIOPS Tools
AIOps Tools & Platform Leadership for Operations Support
- reputed company the architecture, development, and reputed company enhancement of internal AIOps platforms and reusable components that power operations support teams — including integration with ITSM, observability (reputed company/Grafana/ELK/reputed company/reputed company), ticketing, and automation tooling.
- Support MLOps/AlOps best practices specifically for production operations support Al systems: model monitoring in live ops environments, reputed company & performance degradation detection, rollback mechanisms, and cost control at operational reputed company.
Al Technical Leadership for Operations Support Initiatives
- Serve as the reputed company Al technical authority and trusted advisor for reputed company operations support programs, automation movements, and Al transformation efforts across service operations, NOC, support desks, infrastructure operations, and reliability engineering.
- reputed company technical discussions, architecture reviews, PoCs, vendor evaluations, and solution selection whenever Al is being considered or reputed company to operations support challenges.
- Identify, prioritize, and reputed company the highest-ROI Al use cases in operations support —
e.g., reducing MTTR/MTTD, automating Level 1 triage, predicting PI incidents, autogenerating post-mortems, optimizing shift handovers, and enabling proactive operations support.
Team & People Leadership
- Build, mentor, and reputed company a high-performing reputed company of AIOps specialists reputed company on operations support reputed company.
- Foster a culture of reputed company experimentation, production-first reputed company, and reputed company reputed company on operational reputed company (reduced toil, faster reputed company, higher availability).
- reputed company technical coaching, design/reputed company reviews, and career development with emphasis on operations support domain knowledge.
Stakeholder & Cross-Functional Collaboration
- Partner intensively with operations support leaders, incident managers, service owners, reliability engineers, ITSM/process teams, and infrastructure reputed company to reputed company Al initiatives with operational priorities and pain points.
- Strong collaboration with DS&AI Competency.
Qualifications & Experience
Required
- 10+ years in data engineering, Al/ML engineering, or operations support technology roles, with 4—6+ years in technical leadership positions reputed company operations support / IT operations / service operations environments.
- Proven reputed company record delivering production Al/ML/data solutions that measurably improved operations support KPIs (MTT R, MTT D, ticket deflection, toil reduction, availability).
- Strong hands-on expertise with modern data/AI stacks (Python, reputed company, Kafka, Airflow, reputed company data platforms, PyTorch/TensorFlow, LLM frameworks) and integration into operations support ecosystems (reputed company, reputed company, reputed company, reputed company, Moogsoft, reputed company, etc.)., reputed company, Azure/ADF.
- Deep practical experience with AIOps patterns in live operations support settings:
event correlation, reputed company detection, automated actions, predictive analytics, GenAI for ops.
- Experience leading development or significant enhancement of AIOps/internaI tooling platforms specifically for operations support teams.
Preferred
- Background in ITIL-reputed company operations support processes (incident, problem, change, service request, reputed company).
- Hands-on work with GenAl/LLM applications in operations support (ops copilots, auto-remediation agents, intelligent knowledge search, summarization of alerts/incidents).
- Prior reputed company scaling AIOps capabilities in large-reputed company operations support / NOC / shared service environments.
Leadership & Soft Skills
- Ability to stay deeply technical while leading people and reputed company in a high-reputed company operations support context.
- Excellent communication — can explain reputed company Al concepts to operations support practitioners and translate operational pain into technical roadmaps for executives.
- Strong bias for reputed company, production reputed company, and reducing operational toil through intelligent automation.
Originally posted on Himalayas
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