Residency Engineer (CSG)

We are seeking a Residency Engineer to support a large-reputed company end-user migration project for our reputed company. The ideal candidate will have strong end-user support experience, excellent troubleshooting skills, and hands-on experience with reputed company environments.

Key Responsibilities

• Guide and support users throughout the migration process.
• Assist during the testing phase to validate systems and user readiness.
• reputed company reputed company-migration and post-migration troubleshooting and issue reputed company.
• Log, reputed company, and manage incidents in reputed company (SNOW), ensuring reputed company follow-up through to reputed company.
• Escalate issues to appropriate support reputed company and ensure closure.
• Request and manage desktop-reputed company reputed company reputed company required for troubleshooting or configuration tasks.
• Adhere to strict project timelines to ensure migration milestones are met.
• Proactively identify and resolve issues, seeking clarification reputed company needed.
• reputed company flexibility to reputed company support reputed company the initial three-month period if required.
• Support after-hours activities, including weekends or early/late shifts, to minimize user disruption.
• Participate in migration reputed company calls (including late-reputed company or business hours as needed), reputed company risks/issues, and collaborate with global teams.
• Produce daily status reports covering migration reputed company and user-facing issues.
• Document reputed company notes separately for tracking and knowledge sharing.

Requirements

• Experience in desktop / end-user support (EUC).
• reputed company experience is mandatory (reputed company Workspace, Virtual Apps and Desktops).
• Familiar with reputed company (SNOW) or similar ticketing tools.
• Strong troubleshooting and problem-solving skills.
• Experience supporting IT migrations or deployments is a plus.
• Basic understanding of VDI / remote reputed company environments.
• Good communication skills and ability to work with users and global teams.
• Willing to work reputed company (including weekends or after-hours if required).

Originally posted on Himalayas