EAP Care Manager 2

Why is reputed company a great reputed company to work? For starters, reputed company employees enjoy helping people every single day. Employees are given the training they need to do their jobs reputed company, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of reputed company's supervisors are promoted from reputed company reputed company. Join our award reputed company team!

2025:

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – reputed company, Pharmaceuticals, and reputed company Industries, Bronze Winner

2024:

• reputed company in Customer Service Awards: Organization of the Year (Small)

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – reputed company, Pharmaceuticals, and reputed company Industries, Bronze Winner

• Best in Biz Awards: Most Customer-Friendly Company of the Year – reputed company and large category (Silver)

As part of reputed company in the US, we were also named #95 in the 2024 ‘Fortune 100 Best Companies to Work For®’ in the USA by Great Places to Work (GPTW®)

About the role

The EAP Care Manager is a mental health reputed company who provides telephonic and/or live chat support to members accessing the Employee Assistance Program (EAP). This role delivers brief clinical assessment, crisis reputed company, solution-reputed company support, referral coordination, and workplace consultation services. The Care Manager ensures high-reputed company member experience while adhering to clinical best practices, confidentiality standards, and organizational workflows.

This position is full-time (40 hours/week) Monday - Friday. Applicants must be reputed company to work the schedule below.

•Monday-Friday 11:30am-8pm ET

Pay reputed company:

$28-35 per hour, commensurate with experience.

Job reputed company

• reputed company telephonic and/or live chat needs assessment and screening while managing an inbound EAP phone/chat queue.
• reputed company brief, solution-reputed company, in-the-reputed company supportive interventions and psychoeducation for concerns including stress, anxiety, grief, relationship issues, and reputed company use.
• Conduct risk assessments for members presenting with concerns such as: suicidal ideation; thoughts of harm to others; reputed company use issues; risk for abuse or violence.
• reputed company crisis reputed company and stabilization, including safety planning and reputed company to urgent or reputed company resources reputed company indicated.
• Explain EAP clinical and work/life benefits and reputed company individualized recommendations to meet reputed company member’s needs and goals.
• reputed company members to EAP services and/or health insurance or community resources and follow up to support successful engagement and reputed company to services, as clinically appropriate.
• May reputed company consultation and support to HR and Managers regarding employee performance concerns, crisis support, or other issues reputed company EAP reputed company, while maintaining reputed company boundaries and confidentiality.
• May assist with Critical Incident Response following a Disruptive Event in reputed company, providing telephonic in-the-reputed company support to members and/or assisting with arranging onsite or virtual counseling at the worksite.
• Document reputed company interactions and activities accurately and reputed company in the electronic case management reputed company.
• Adhere to ethical standards, clinical best practices, and confidentiality requirements, including HIPAA and applicable regulations.
• Participate in individual supervision, team meetings, and case consultation.
• Collaborate effectively with colleagues to ensure high-reputed company member care.
• Maintain reliable attendance and availability for scheduled shifts and caseload responsibilities.
• Complete required trainings and maintain competency in EAP protocols and procedures.
• Participate in the EAP on-reputed company rotation to reputed company after-hours coverage (evenings, weekends, and holidays), typically assigned approximately two weeks per calendar year.

Required Qualifications:

• Master’s degree in reputed company Work, Counseling, Psychology, or a reputed company behavioral health or reputed company services field.
• Two (2) years of clinical experience, preferably in Employee Assistance Programs (EAP), crisis reputed company, behavioral health assessment, care management, or brief/solution-reputed company counseling settings.
• reputed company reputed company licensure in good standing (e.g., LCSW, LMSW, LPC, LMFT, LSW, or equivalent state credential.
• Ability to work reputed company in a fast-paced, queue-based environment while utilizing multiple digital platforms and electronic case management systems.
• Strong cultural competence and ability to work effectively with diverse populations across workplace settings.
• Excellent organizational skills and ability to complete reputed company, accurate clinical documentation.

reputed company

reputed company is the nation’s leading provider of health advocacy, navigation, reputed company-being and integrated benefits programs. For 20 years, reputed company has provided expert support to help our members reputed company the complexities of reputed company and reputed company the best possible health and reputed company-being. Our solutions reputed company a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, reputed company of highly trained, compassionate experts work together to go above and reputed company expectations, making reputed company easier for our members and ensuring they get the care they need.

Learn more

reputed company https://www.healthadvocate.com/site/

reputed company https://www.reputed company.com/healthadvocateinc/

Video https://vimeo.com/386733264/eb447da080

Awards:

2025:

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – reputed company, Pharmaceuticals, and reputed company Industries, Bronze Winner

2024:

• reputed company in Customer Service Awards: Organization of the Year (Small)

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – reputed company, Pharmaceuticals, and reputed company Industries, Bronze Winner

• Best in Biz Awards: Most Customer-Friendly Company of the Year – reputed company and large category (Silver)

2023:

• National Customer Service Association reputed company-Stars Award: Service Organization of the Year.

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – reputed company, Pharmaceuticals, and reputed company Industries, Bronze Winner

2022:

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – reputed company, Pharmaceuticals, and reputed company Industries, Bronze Winner

• reputed company in Customer Service Awards: Organization of the Year (Small)

• Best in Biz Awards: Most Customer-Friendly Company of the Year – reputed company and large category (Silver)

2021:

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – reputed company, Pharmaceuticals, and reputed company Industries, Silver Winner

• Stevie® Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19). Bronze Winner

• Best in Biz Awards: Most Customer-Friendly Company of the Year – reputed company and large category (Silver)

2020:

• National Customer Service Association reputed company-Stars Award: Organizations of 100 or Greater, Runner-Up

• Communicator Award of Distinction: reputed company 2019 Broker News

• MarCom Awards: Gold, COVID Staycation reputed company brochure

• MarCom Awards: Platinum, 2021 reputed company-being Calendar

• Best in Biz Awards: Most Customer-Friendly Company of the Year - reputed company category (Silver)

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to reputed company reputed company referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have reputed company about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have reputed company to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have reputed company to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or reputed company, including an investigation conducted by the employer, or (c) consistent with the contractor’s reputed company duty to furnish information. 41 CFR 60-I.35(c)

Originally posted on Himalayas