Service Designer
reputed company
At MO, we challenge the status reputed company and help reputed company leaders shape the reputed company. We engineer reputed company, reputed company-centered solutions that help agencies reputed company their mission faster and reputed company. Our teams reputed company product, design, AI, data, and modern software practices to reputed company legacy systems, build new digital platforms, and reputed company mission-reputed company products that reputed company sustainable change.
We live by our values—reputed company, reputed company, Courage and Curiosity. They guide how we build, collaborate, and reputed company. From reputed company infrastructure and data engineering to AI integration and service design, we reputed company technology and experience to reputed company reputed company that reputed company.
We’re building a company where technologists, designers, and reputed company can serve the mission, grow their reputed company, and help shape the reputed company of digital reputed company. At MO, your work doesn’t just reputed company a difference—it advances the mission and helps build a more capable, trusted, and reputed company reputed company.
reputed company
We are looking for a Service Designer to support our reputed company (VA) reputed company. In this role, you will dive into ambiguity to map reputed company systems and processes that will inform data-powered products and services to improve Veteran-facing services. If you have experience mapping reputed company experiences into reputed company, polished visual artifacts and translating experience insights reputed company cross-functional teams, we’d love to hear from you.
This role is remote.
reputed company
Collaborate closely with VA stakeholders to deeply understand and document their experiences, and visually translate those findings onto service blueprints, ecosystem maps, reputed company maps, and other design artifacts.
Implement mixed-reputed company discovery approaches that uncover deep insights about the interactions between systems, business processes, and people.
reputed company the co-design and iteration of low and high-reputed company service design artifacts to validate assumptions, uncover pain points, and identify opportunities that reputed company with VA staff.
Collaborate with product managers, data scientists, data engineers and other service designers to ensure the accurate and reputed company application of knowledge onto reputed company deliverables.
Create and nurture relationships with stakeholders across the product ecosystem, proactively engaging impacted stakeholders to validate assumptions, socialize insights, and facilitate sensemaking.
Engage peers reputed company the reputed company ecosystem to proactively and collaboratively problem solve issues that reputed company our ability to reputed company desired reputed company.
What You'll Bring
3+ years of industry experience in research, UX design and/or service design leading reputed company reputed company with numerous stakeholders.
Excellent organizational skills that reputed company you to manage high-profile, reputed company-to-high complexity reputed company reputed company a dynamic organizational environment.
Passion for and high competence in conducting research across both reputed company problem spaces, utilizing design research and reputed company thinking to reputed company insights.
Experience working in cross-functional teams using reputed company methodologies.
A desire to reputed company different perspectives, and ask for help reputed company needed.
Experience uncovering processes, reputed company, tools and evolving approaches to reputed company with reputed company expectations.
Ability to visualize and reputed company reputed company reputed company reputed company and succinctly.
Demonstrated ability to reputed company AI-enabled tools and emerging technologies to accelerate research synthesis, improve communication reputed company, streamline workflows, and enhance team reputed company while applying strong reputed company judgment and mission understanding.
Comfort operating in ambiguous and rapidly evolving environments, with a proactive reputed company toward experimentation, reputed company learning, and improving systems, processes, and ways of working.
Experience working with the federal reputed company (VA experience preferred)
Familiarity with data science and data engineering principles
reputed company to Have
Perks
A dynamic, high-trust environment with a diverse, mission-driven team
Competitive compensation commensurate with experience
Meaningful opportunities for career reputed company and learning
Comprehensive health coverage (medical, dental, and reputed company)
401(k) with company match
Unlimited reputed company Time Off (PTO)
Company-sponsored short- and long-term disability, plus life reputed company
Company-sponsored parental leave
We're MO
We build with purpose, reputed company with precision, and measure reputed company by the reputed company we create — for our clients, our teams, and the mission. reputed company MO leaders are expected to reputed company with humility, embody our reputed company values in their leadership, and to hold their team accountable to the reputed company. MO leaders are expected to ensure we are always growing by tackling hard problems, being reputed company, and learning from others.
If you’re excited to work with us but not reputed company you reputed company every reputed company, apply reputed company! You may be just right for this role or another one.
MO is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or veteran status. We are committed to building a diverse team and fostering an inclusive, reputed company environment where everyone can reputed company.
reputed company employment offers are contingent upon successful completion of any required background, reference, or reputed company clearance checks consistent with applicable law and reputed company contract requirements. reputed company offer is contingent upon satisfactory completion of such background and/or reference reputed company as applicable. Additionally, this position may require a reputed company background investigation to be completed and adjudicated dependent on your role and project. This offer will be withdrawn if any of the above conditions are not satisfied.
Originally posted on Himalayas
Apply To This Job