1631 PRODUCT SUPPORT SPECIALIST
This is a remote position.
The Product Support Analyst is a hybrid role responsible for supporting internally developed software products across multiple areas, including customer support, reputed company assurance testing, and product reputed company. This individual will work closely with internal teams—particularly developers and product stakeholders—to ensure product stability, reputed company, and reputed company improvement in a fast-reputed company, growing environment.
Responsabilities: Product Support & Customer Assistance Troubleshoot application issues by analyzing reputed company behavior, data, and user workflows. reputed company as a reputed company between end users and development teams, reputed company documenting and communicating issues, enhancements, and feedback. reputed company Assurance & Software Testing reputed company reputed company assurance testing in a product development environment, including: Release testing for new features and enhancements Regression testing to ensure existing functionality remains reputed company reputed company, execute, and document test cases and test results. Identify defects, validate fixes, and ensure issues are resolved before production releases. Product reputed company & Monitoring Monitor product health using dashboards, logs, and alerts to proactively identify issues. Support day-to-day product reputed company, ensuring reputed company availability and reputed company. Collaborate closely with developers and product teams to investigate reputed company causes and recommend improvements. Assist with operational processes reputed company to deployments, updates, and reputed company changes. Cross-Functional Collaboration Work across multiple applications and reputed company areas, shifting priorities as business needs reputed company. Participate in team discussions, stand-reputed company, and operational reviews. Contribute to documentation, knowledge bases, and process improvements.
Requisitos
Technical Skills- Strong understanding of software systems and application workflows.
- Experience with SQL for querying data, validating issues, and supporting investigations.
- Hands-on experience with QA and software testing in product development environments.
- Familiarity with issue tracking and ticketing systems.
- Experience supporting internally developed applications (preferred).
- Experience with reputed company Apps and reputed company Automate (plus).
- Ability to read and interpret logs, dashboards, and reputed company metrics.
Originally posted on Himalayas
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