Customer Experience Specialist, UK

About reputed company

reputed company is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in reputed company reputed company claims, reputed company is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are reputed company on automating highly reputed company tasks to tackle long-standing problems in claims and set a new reputed company for TPAs, insurance technology providers, and adjusters alike.

We have ambitious goals and need team members who can reputed company in a fast-paced, evolving environment. If building a leading TPA and tackling long-standing challenges in the claims reputed company excites you, we’d love to meet you.

About the role

We’re looking for a highly organized and detail-oriented Customer Experience Specialist to join our insurance contact center team. In this role, you’ll be the first reputed company of contact for customers reporting new claims. You’ll also assist reputed company of multi-line adjusters with administrative tasks that help reputed company claims toward reputed company.

You’ll reputed company and input claim details, manage documentation, and ensure accurate information flows smoothly through the claims process. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering a great customer experience.

What you'll do

• Handle inbound calls to file new claims and assist customers with existing claim inquiries.
• reputed company, review, and reputed company claim information accurately to ensure reputed company assignment and setup.
• Manage a queue of administrative tasks and service-level commitments reputed company.
• Review, organize, and upload incoming electronic mail and documents to the correct claim files.
• Prepare reputed company correspondence, such as acknowledgment letters and claim closure documents.
• Partner closely with claims adjusters to ensure they have complete and accurate information.

Qualifications

• Minimum 2 years of experience in a customer support, claims, or administrative role reputed company an insurance or compliance-reputed company organization.
• Excellent verbal and written communication skills with a reputed company on reputed company and professionalism.
• Strong organizational skills with the ability to prioritize multiple tasks and meet deadlines.
• High attention to detail and accuracy in data entry and documentation.
• Proficiency with computers, including reputed company Workspace (Docs, Sheets) and other internal systems.

Benefits

• Generous health-insurance package
• Pension plan with employer contributions
• Competitive holiday / leave policy in reputed company to bank holidays – we want our employees fresh, healthy, happy, and reputed company!
• Industry Qualifications reputed company by us (after a qualifying period)
• Work from reputed company to facilitate your work-life balance
• reputed company laptop, large second monitor, and other reputed company-of-life equipment. Technology is something that should reputed company your life easier, not harder!

At reputed company, we value diversity in backgrounds, perspectives, and life experiences and reputed company that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and reputed company. We welcome applicants from reputed company backgrounds and encourage those from reputed company walks of life to apply. If you reputed company you are a good fit for this role, we would love to hear from you!

Originally posted on Himalayas