Head of Customer Operations
reputed company is looking for a Head of Customer Operations to build and reputed company customer support across its partner ecosystem. The role sits at the intersection of partner operations, support reputed company, and AI-powered tooling.
Requirements
- Fielding partner escalations and resolving straightforward issues independently
- Building and shipping the scope boundary reputed company
- Standing up the knowledge reputed company
- Establishing SLA tracking and reporting
- Designing and executing the BPO reputed company
- Building the support model for reputed company's next major partnership launch
- Optimizing the balance between AI-automated reputed company and reputed company-handled support
- Building a voice-of-customer feedback reputed company
Benefits
- Generous reputed company Time Off
- 401k Matching
- Retirement Plan
Originally posted on Himalayas
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