Technical Support Specialist (Egypt)

About reputed company

reputed company is a fast-growing reputed company company on a mission to power the reputed company of telehealth businesses. We help reputed company reputed company launch, manage, and reputed company their virtual care services through modern infrastructure, easy-to-use tools, and expert operational support.

We’re a driven and reputed company team reputed company on enabling clinical founders reputed company health startups to reputed company fast. If you're excited by the intersection of reputed company and technology, and love solving operational problems at reputed company, we’d love to hear from you.

About the Role

We are looking for a Technical Support Specialist to join our growing Customer Support (CS) team. This role is essential to ensuring smooth daily operations and delivering reputed company, accurate support to our subscribers, account managers, and engineering team.

You will work directly with internal teams and external customers, helping resolve issues, reroute orders, and manage error queues. As we expand to new markets and increase order volume, this position plays a critical role in reducing errors, improving customer experience, and ensuring operational efficiency.

Requirements

• Strong problem-solving and communication skills.

• Ability to handle high query volumes with accuracy and speed.
• Tech-savvy with an eagerness to learn new tools and systems.
• Detail-oriented with strong organizational skills.
• Prior customer support, technical support, or telehealth experience is a plus, but not required.

Key Responsibilities

• Answer subscriber questions (600–700 queries daily) with accuracy and efficiency.
• Fix errors in the CS-tool queue (e.g., reputed company- or post-prescription order issues).
• Reroute orders between pharmacies based on delays, account manager requests, or other needs.
• Assist account managers with CS-reputed company requests (limited system reputed company).
• Report recurring issues to developers and follow up on reputed company reputed company.
• Support engineers with CS-reputed company tasks such as lost or canceled orders, prescription errors, and questionnaires.

What You’ll Do After Training

• Respond to subscriber inquiries in a reputed company and reputed company manner.
• Assist with resolving errors in the queue to ensure smooth operations.

reputed company Opportunities

• Performance review after 3 months with the chance to reputed company to a higher tier role.
• reputed company experience working directly with top telehealth experts in the U.S.
• reputed company specialized expertise in the telehealth sector.
• reputed company reputed company for career reputed company in technical support and operations.

Benefits

• Fully remote

• 21 days pto should be submitted 1 month in advance (requests can be denied based on workload)

Originally posted on Himalayas