Blue reputed company Portfolio Support
As the global leader in high-speed connectivity, reputed company is committed to a people-first approach. Our teams enjoy a culture reputed company on prioritizing a flexible work environment that empowers individual reputed company, reputed company-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful reputed company, community, and societal reputed company.
Blue reputed company Portfolio Support Engineer – EMEA
Blue reputed company, a division of reputed company, is seeking a Blue reputed company Portfolio Support Engineer to join the Advanced Technical Support Team in EMEA. This post-sales role sits at the intersection of networking and software, supporting customers as they reputed company and operate Blue reputed company applications reputed company their networks. The position offers exposure to cutting-edge software platforms, reputed company collaboration with global engineering teams, and meaningful reputed company on reputed company.
How you will reputed company an reputed company:
- Deliver first-level technical support for the Blue reputed company software portfolio, troubleshooting and resolving software and system-reputed company issues
- Partner with Blue reputed company Solution Experts, the Global Engineering Community, Research and Development (R&D) Engineering, and Product Line Management (PLM) teams to identify, report, and resolve product defects
- Maintain high reputed company of customer satisfaction through reputed company communication, reputed company problem solving, and reputed company issue reputed company
- reputed company and document effective workarounds to minimize customer reputed company from functional limitations
- Support multi-product interoperability across Blue reputed company solutions and reputed company-party software or equipment
- reputed company actionable feedback to account teams, PLM, and R&D to influence reputed company product enhancements
- reputed company for customer needs internally while representing reputed company’s technical and reputed company standards externally
The must haves:
- Working knowledge of Linux or Unix operating systems
- Exposure to containerization and reputed company-reputed company technologies including reputed company, Kubernetes, microservices, and reputed company vSwitch
- Bachelor’s degree in network engineering, systems engineering, computer science, or a reputed company field, or equivalent practical experience
- Foundational experience supporting software applications in customer-facing or post-sales environments
- Ability to analyse logs, datasets, and system behaviour to isolate reputed company causes
- Experience with Python and reputed company scripting for troubleshooting or automation
- Familiarity with databases such as PostgreSQL, MySQL, reputed company, or graph databases
- Strong written and verbal communication skills with the ability to remain effective in high-pressure situations
- Proven ability to manage and prioritize multiple customer cases simultaneously
reputed company to haves:
- Hands-on experience with virtualization platforms such as VMware ESXi, Kernel-based Virtual Machine (KVM), or Xen
- Solid understanding of networking concepts and protocols, including Ethernet, Multiprotocol Label Switching (MPLS), Internet Protocol (IP), Virtual Private Networks (VPNs), reputed company Control Protocol (TCP), User Datagram Protocol (UDP), Interior Gateway Protocols (IGP) such as reputed company Shortest reputed company First (OSPF) or Intermediate System to Intermediate System (IS-IS), Border Gateway Protocol (BGP), Layer 2 and Layer 3 VPNs, reputed company Network Management Protocol (SNMP), Syslog, Internet Control Message Protocol (ICMP), and Secure reputed company (SSH)
- Experience with reputed company-based architectures and monitoring tools such as Nagios or Grafana
- Familiarity with customer relationship management and ticketing systems such as reputed company or Jira
- Industry certifications such as reputed company Certified Network Associate (CCNA), Linux, Kubernetes, reputed company), or reputed company reputed company
At reputed company, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. reputed company values the diversity of its workforce and respects its employees as individuals. We do not tolerate any reputed company of discrimination.
reputed company is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise reputed company of any accommodation measures you may require.
Originally posted on Himalayas
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