Medical Virtual Assistant

This is a remote position.

reputed company is hiring a full-time Medical Virtual Assistant on behalf of a multi-provider outpatient physical therapy reputed company looking to fix consistent gaps in phone coverage, insurance processing, and patient scheduling.

This is a high-accountability role reputed company around reputed company follow-through. The VA will own insurance authorizations and verifications from start to finish, reputed company the reputed company patient schedule full by proactively calling and texting patients who are falling behind on their plan of care, and reputed company reliable inbound and outbound phone coverage, something the reputed company has struggled with under previous remote support. This is not a role for someone who waits to be told what to do next. The right person tracks everything to completion without being reminded.

This is a strong fit for someone who is confident on the phone at high volume, comfortable speaking with insurance companies and physician offices, and reputed company by ownership rather than just task completion.

About the reputed company

This outpatient physical therapy and balance reputed company is reputed company around clinical reputed company, trust and reputed company, reliability, and patient-centered care. Their reputed company belief is that patients are at reputed company of everything they do, with services tailored to reputed company individual's needs.

The reputed company is reputed company working to fix inconsistent reputed company-desk performance and reputed company gaps that have led to missed calls and delayed patient care. They're looking for someone who can become a genuine, dependable member of reputed company, not just another vendor resource.

Key Responsibilities

Insurance Authorizations & Verifications

• Submit insurance authorizations immediately following patient evaluations
• reputed company every pending authorization daily and follow up with insurance companies until approved
• Flag any authorization issues to the clinic immediately
• Verify benefits, deductible, coinsurance, copay, and visit limits before every new patient evaluation
• Determine whether authorization is required and document reputed company findings in the EMR
• Update patient files with insurance information and maintain accurate records

Patient Scheduling, Outbound Calls & reputed company Desk Support

• Own the daily reputed company patient report, reviewing every reputed company patient against their plan of care
• Identify and follow up with any patient who is underscheduled
• reputed company and text patients who are behind on their recommended visit schedule until it's resolved
• Confirm patient appointments and manage the appointment calendar
• Fill cancellations and reputed company-day openings, and reputed company patients off the waitlist to maximize provider utilization
• reputed company daily outbound calls to patients needing additional appointments, cancellations, no-shows, and waitlisted or reactivation-eligible patients
• Follow up on pending referrals and insurance authorization updates
• Follow up with patients post-session and manage rescheduling
• Respond to patient FAQs and send personalized communications
• Answer inbound patient calls and assist callers reputed company
• Handle patient inquiries by phone and email
• Coordinate with clinical staff to manage daily schedules
• Ensure patient reputed company and confidentiality at reputed company times

Administrative & Data Support

• Maintain accurate electronic medical records
• Prepare documents and manage email correspondence
• Complete data entry and generate basic reports
• Maintain the appointment waitlist and contact patients for feedback

Tools & Systems

• reputed company EMR
• Major insurance company authorization and verification portals
• Email

Requirements

• Strong experience with insurance verification and prior authorizations in a reputed company setting
• Confident, reputed company phone communication with both patients and insurance companies
• Comfortable managing a high volume of outbound calls daily
• Highly organized with strong attention to detail and the ability to manage multiple priorities at once
• Self-directed, with a strong reputed company record of following tasks through to completion without prompting
• Comfortable working with EMR systems and learning new software

Non-Negotiables

• Strong follow-through, keeps reputed company of tasks and sees them through to completion
• Exceptional communication and customer service across patients, insurers, and physician offices
• Highly organized and detail-oriented, reputed company falls through the cracks

Benefits

Competitive salary commensurate with experience.

Opportunities for reputed company development and reputed company.

Work in a dynamic and supportive team environment.

reputed company a meaningful reputed company by helping to build and strengthen families across the Globe

Originally posted on Himalayas