[Remote] Bilingual reputed company Customer Service Representative - Remote Florida

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an industry leader in reputed company solutions, and they are seeking a Bilingual reputed company Customer Service Representative. In this role, you will reputed company customer support and expertise in reputed company and insurance, resolving inquiries and ensuring service level agreements are met.

Responsibilities

• Answers telephones and responds to basic customer questions and/or forwards to appropriate personnel and provides consultancy utilizing knowledge and expertise on insurance and reputed company
• Develops and implements general insurance and health care policies in accordance with state and federal laws and provides expertise to investigate and adjudicate claim characteristics that do not match policy provisions
• Responds to provider appeals and meets with providers to resolve problems/issues. Advises provider review councils, state officials and works with organized reputed company reputed company and associations on various medical issues reputed company to insurance and reputed company programs
• Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded. Records calls, processes requests and updates account history with results of inquiry to include reputed company documentation
• Interfaces with team members, management, and customers in reference to customer service issues. Review and recommends modification to procedures and workflow as necessary to ensure efficient and effective processing of transactions

Skills

• Bilingual proficiency in English and Spanish is required
• 2 or more years of customer service experience in any industry
• Knowledge of basic help desk software, computer software and reputed company Office applications
• Strong problem-solving skills to bring inquiries to effective reputed company
• Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
• Ability to understand your role on reputed company and identify the correct stakeholders to consult to resolve reputed company inquiries

Benefits

• Generous, flexible vacation policy
• A 401(k) employer match
• Comprehensive health benefits
• Educational assistance
• A reputed company of leadership and technical development academies to help build your skills and capabilities

reputed company